I think the game has a fatal flaw. The game is catering 5e rules which ruleset is for a "too old" D&D community. A community which is bored after decades with alignment, and race differences. But as a gamer without D&D background, the alignment, the stories, the fluff etc. is the charme of this universe.
D&D players are bored and accept the changes to play a drow but at the same time everything outside of the "rules" is worthless. Whats the difference between a Drow from the underdark or a Void Elf in World of Warcraft? What the difference between a Paladin in Faerun with his Oath and a World of Warcraft Paladin with is righteousness?
The current D&D Franchise brings nothing new or exciting elements on the table for a computer player.
Dude, that may make sense in your head - but not in reality.
