There is no right or wrong, just a matter of personal opinion; my observation has been that, generally, DnD players do find the system exciting ( otherwise, presumably, they would play something else ), and video game players generally expect and want something different ( which is why they don't play DnD ).
I mean, there is right and wrong depending on what game you design. Most system games require unpredictable element - otherwise it will quicly beome dull and repetitive. Less so in PvP as playing against human opponent provides variety. A computer game will always be predictable, so it needs unpredictable element - it doesn't need to come from chance-to-hit though. Invisable Inc uses limited view and procedural level generation, Into the Breach unpredictable enemy spawns, FiraXCOM and DnD roll to hit.
Yes, sure, there are many different ways to design games. In the physical domain there are entirely deterministic skill games such as "chess" or "go", and others like "backgammon" that are skillful, but with an element of random chance. The personal opinion comes in when you consider whther you do, or do not, enjoy these games. An avid chess player may hate backgammon, and vice-versa.
Games like BG1/2 were faster-paced compared to BG3, and allowed you to enjoy the game without necessarily being aware of the die rolls, which may have been enough for some not to find RNG a problem. In BG3, the combat is explicitly much slower, and the RNG is more in-your-face, which may be part of the problem for some players.
