Originally Posted by Try2Handing
A pinned list of all the things they are aware of that have been reported by players, or things that people wish to be implemented or changed, with a brief "status" next to each item indicating what's going on with it or what they're intending on doing about it.
That's basically what is known as "public-facing issue tracker", something that even Microsoft (sic!) has been using for years.

Here is one recent example. Notice how their "Feedback Bot" puts automatic notifications and updates the status. User voting is also extremely important: people can quickly downvote incorrect / misleading comments and upvote the useful ones, for the benefit of the entire community.

As much as I would love to see gamedevs to use something like this in their work, there is, I suspect, an issue with the respective audiences in these situations. Professional developers, for the most part, would first look up the issue, hoping that it's already known and maybe even there is a workaround available. Ordinary gamers are generally not that patient, and will create endless duplicates that describe the same thing. That, and their vocabulary is usually not that concise, as well.

Still, such a neat little thing would go an extremely long way in terms of improving communications with the respective customer base, ultimately resulting in a better product for everyone.