I personally think she looks like Tilda Swinton, but Bowie and her have been compared numerous times before. I like it, she looks colder, more evil, calculating, power-hungry, and sadistic.
The former implementation looked like the default Drow character from the character builder. More distinctive this way. When I first noticed the redesign, I immediately thought that the reason they did it was to make her feel more special, not some generic character. I can't think of another important character in the game that has this "generic-feeling" design at the moment (EDIT: Maybe Nettie?). I find it immensely far-fetched that this would be because of some kind of hidden agenda.
I agree that the lashes feel a bit unnatural, but honestly, I don't really mind either way, I think there are more important and impactful topics to focus on in the game (no offense to the fan club :-D).
I'm surprised to see the amount of passion this topic generates though... Not pointing fingers, but I think some could benefit from a bit of level-headedness .