I agree with you.
Larian is really really extremely bad at actually interacting with the community. I mean the EA build of the game doesn't even have a built-in bug report/feedback funktion. And I feel that their pride gets in the way lots of times when players criticize some of the more clunky parts of the game. Such as the completely messed up party movement controls, strange homebrew rules and the abysmal UI. But since some higher ups at Larian seems to firmly belive that these things are the best things ever to descend upon the gaming world they just sweep those criticisms under the rug.