They advertised one thing, delivered another, and whether or not it is good is beyond the point.
The funny part is that you see youreself as completely inocent in your example ... all their fault huh?
Actualy its like they Advertised something, you EXPECTED another, and then they delivered ... Something that meets their advertising in their eyes, but not your expectations ...
No given promise was broken and you could theoreticaly know better what to expect if you were listen to their (and not just their) advertising more closely ... but you were like "yay pizza, lets get there" and then completely ignored what ingredients will be used. Funny enough, for last year there are terabites of content all over internet where people are complaining that salami was too dry, tomatoes too fade, or paste too thin (or thick, matter of prefferences) ... yet you refuse to listen to all those, since "yay pizza, me hungry" ... and now you are complaining that pizza you got dont meet your expectations ... Question here: Is that really fair to blame the food for that? O_o
I still dont understand why cant we change Race for our hirelings. Lets us play Githyanki as racist as they trully are!