I liked the old Karlach model too, but I'm glad they've updated her to something that you can't create in the character creator. The first time I found her I was a tiefling with exactly the same face and hair, and almost the same colouring. It was spooky! I'd rather keep that model as something I can have for a custom character and have Karlach be different.

"You may call it 'nonsense' if you like, but I've heard nonsense, compared with which that would be as sensible as a dictionary!"