Torment, ME, and KOTOR were in a league of their own for characters.
This is for sure Larian's best work to date, and their fully voiced story-boarding is truly an awesome idea.
While I appreciate the work on the characters, they all feel like people I work with and not people I truly connect with.
That being said, they all have potential story wise.
I think if the limit the repetition of annoying shouting and abrasive dialog choices, and put some interesting NPCs here and there; they can create a better feeling world.