I bought the game on GOG, so I might be a little late on this one
but I still wanted to comment on it.
First off I think there's an obvious argument for people not investing much thought into character creation when you know it's not one that you'll play for the actual entire game, it's just a portion of it, one you probably already played through it a few times as well.
Now I'm not a D&D guy myself, I've been mostly playing the races that give +2 to my character's main attribute (wood elves, half-elfs, tieflings, etc...), but I hear humans are OP - so that might be a factor as well.
That portion of the argument aside, I'd question the angle of criticizing, or at least being disappointed, in what your consumers are deciding to do with the product you offered them - especially when you're so obviously committed to giving as much player choice as you possibly can! Even IF people actually wanted to legitimately play what would likely be a self-insert of the average person playing BG3 for the final release of the game, so what? Is that choice bad? As someone who has been dabbling in the character creation section to make unique characters and play around with the customization, something I personally value, I seriously think that's an unwarranted comment that goes directly against the player choice theme Swen so passionately defended when explaining how complex it is to allow players not to do what you hope them to with the artifact, for example.
Lastly - and I wish this wouldn't be necessary, but I'm not the one making the rules, only abiding by the ones other people put in place -, in this day and age you can't expect to make a comment on how 'basic' a white guy with short hair is (again, south american dude with long hair here) and not remind those of us who are politically active that this wouldn't fly if instead the average character were a dark-skinned woman - and since you are working with WotC
*spits on the floor* ... sh*t, I have to clean that now ... anyway, since you are working with them, who're notorious social justice virtue-signaling fan-hating bigots, my fear of that kind of pernicious influence in the game increases. I bought this game despite of wizards, because I think Larian makes wonderful products, so I'd hate to see it tarnished by the (potential) bad influence.
But yeah, I love the game so far and am exited for the full release whenever it is ready, because I know you care and want to deliver a product worthy of your catalog. I hope this doesn't sound like harsh criticism, and I realize the last portion might sound a bit outlandish to some, but believe it or not, it's important to me. Cheers!