I am still sad I missed the chance to answer that twit two years ago (ok, one and a half). That might have been a joke but my answer would be serious and the problem is still here. Those horns and tails Larian talks about are 1. all the same (just different length), 2. unattractive same. What did they expect? Tieflings are a very popular race in tabletop DnD, but in TT you can imagine them looking any way you want (just google "tiefling"). In BG3 you are stuck with one single choice - no wonder people refuse to use them. Give us different horns and eyes - then we will talk!
