Hey Drath Malorn,
Unfortunately, your message at the time sounded slightly accusatory and this new message doesn't change the case
Pointing fingers at someone and asking for answers is not the best way to go, but I can share some details about our
Feedback loop.
- Mainly, Salo and I are working on collecting the community's sentiment about various topics, along with your suggestions & feedback to Baldur's Gate 3.
- Our social networks are read on a daily basis, and we will engage with questions if we can answer them; For everyone to see. Note that we can't comment on each topics to let the community know that their post been escalated: It would make our comments feel redundant. If we don't comment on another thread later, players would then think that it has not been escalated to the development team, which would be wrong. Instead, we will comment if the topic is high priority and requires an immediate-ish response from the company. Note that TheComposer is a very active Moderator and we're glad to have such a dedicated player like him supporting the efforts!
- Then this feedback is analysed, prioritised, reworded in a Report so it is digestable for our development team who will read & comment on these Reports.
- The QA team will try to reproduce bugs & make sure that they are logged & fixed for future updates, designers will discuss ideas and the best way to implement them according to the initial vision for a feature, suggestions will be weighted, etc...
- In the end, the teams at Larian definitely "do the things": the feedback is processed & read by the development team to improve the direction of the game.
Now for the
best way to submit feedback:An idea is always better when discussed by several people with different perspectives, and this is where players can bring their own opinions about the game they play.
It is great if your feedback has the following characteristics:
- As short as possible, go to the point, add granularity if necessary but be concise
- Constructive, explain why this is interesting
- Be kind, do not attack, be supportive
- One post = 1 feedback, do not spread all your thoughts in a single comment.
If you follow these rules, you will increase your post quality tenfold.
Long Posts can be interesting, but you must structure it. Divide your text into 2-3 chapters, and illustrate your thoughts.
Where to post feedback? Our forums & Discord server would be the easiest as you will be able to write more detailed posts. But if you only like Twitter, post it on Twitter in a detailed manner.
Community Managers have a myriad of other tasks, beyond community engagement.
We comment on posts where we have relevant information, to contribute to the conversation. Unfortunately we cannot comment on absolutely every comments, as this time is used for the development of future projects that, I think, you will be happy to see.
Feel free to ping us if you want to make sure we see a post, but keep in mind that your posts will be read. It will only change the priority we give to it. If I'm pinged for example, it means it's highly important and I will have a look at it straight away (possibly pushing others tasks around).
I hope this clears out some of your questions
