I see you got little distracted with that word ... Let me rephrase the same quesion:
They listened to ... what exactly? Wich demand/suggestion was heared? What in that message make you feel like you were listened?
And while you answer, please keep in mind that this is really nothing new ... such statement was said by Swen in early days of EA and now just repeated ...
I still dont understand why cant we change Race for our hirelings. Lets us play Githyanki as racist as they trully are!