I see you got little distracted with that word ... Let me rephrase the same quesion:
They listened to ... what exactly? Wich demand/suggestion was heared? What in that message make you feel like you were listened?
And while you answer, please keep in mind that this is really nothing new ... such statement was said by Swen in early days of EA and now just repeated ...
I phoned up Sven and said Sven mate, could you maybe make act 1 a bit different because (laughs) (in hushed tones) a few of us have completed act 1 8 times now...... Some time ago when asked on the forum what I wanted from patch 9 / release I said more of the same but perhaps with some changes to act 1 that makes it a bit different but still the same overall. Basically act1 but with a deeper dive into the locations, lore, characters etc. This quote "Our goal is for even the players who have repeated Act 1 over and over again for hundreds of hours to feel like there’s a whole new experience in store for them at launch." fulfills that desire.
