Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Patch 9 - Known Issues and General Troubleshooting Suggestions

Known issues

Update issues

• Not getting Patch 9
• After the latest update, previous saves can not be loaded
• Problems with the install process itself

Launcher issues

• Mismatch data warning
• .Net Core error message when starting the launcher
• The launcher crashing on startup, or not displaying the 'get started' or 'play' buttons

Issues with Mods

• crash when opening the inventory, empty tooltips
• can not change gender in character creation (the male icon can be selected, but the model doesn't update)
• Identity option missing from character creation
• getting stuck in the save screen when overwriting saves
• UI buttons unresponsive in the game menu
• character model or textures missing in character creation

Game Crashes

• Crashes on startup or during gameplay
• Crashes on startup
• Crashes during gameplay
• Crashes on startup or in character creation
• Crash after tutorial, at the end of the nautiloid

Other Issues

• Errors or crashes when loading saves
• No audio, or certain audio types missing (such as all/most voiced lines)

Contacting Support
You can contact support by emailing supportbg3@larian.com, using the Help button on the Launcher or the form on the support website. If you are checking the forum topic for known issues and troubleshooting after contacting support and still have an issue, you should reply to the auto reply with applicable details and files (dxdiag, CrashDumps, saves, etc).

Known issues

Any issues that start to become commonly reported should be listed here, with any fixes or workarounds, and whether additional information would help investigating the cause (saves, CrashDump files, etc).


This is not game related, but if you do not at least get an auto reply after contacting support:
- Rarely support replies bounce due to invalid email (especially typos when using the support form) or full mailboses, etc.
- Email sent to the business email address can rarely not contain the original email when forwarding; sometimes this can be gotten by replying to the email, but usually not.
- Outlook email accounts can show up as outlook_<long series of letters and numbers>@outlook.com. Sometimes replies will still go through, but usually not. See this Outlook.com support topic for details.





With the Baldur's Gate 3 Companion Twitch extension, the poll function for dialogues does not work, which will be fixed for the full release of the game. One person reported that refreshing the stream each time they wanted to enable a poll helped, if viewers also refreshed to be able to vote (so not a very practical workaround).




The dialogue can appear blocked after rescuing Halsin, with no dialogue options after a certain point.
You should be able to press '1' or the Spacebar to advance the dialogue. Switching to a different party member and then back may help, as well.
If not, try right clicking in the bottom centre of the screen, where the dialogue options should be.




After hotfix 3 there was an issue with the Steam version incorrectly giving a data mismatch warning in the launcher, due to a problem with the file it was using to compare against. This was fixed early the next morning, but in several cases the launcher did not get the updated file, so the warning persisted (with the files below flagged as 'Altered/Added files').
bin\bg3.exe
Data\Localization\English_Animations.pak
Data\Localization\Voice.pak

In that case, in the %LocalAppData%\Larian Studios\Launcher\Cache folder, deleting the 4.1.1.2154614_steam_manifest.xml file should get the launcher to replace it with the updated version the next time it is started.




In some situations, doors that are open can appear closed after leaving the area and returning, long resting or reloading a save. In this case, interacting with the doors will close them, and a second interaction will get them to open and show as open. In combat the doors can be treated as open for NPCs to shoot/target through, but are treated as closed for the player characters.
There is a door near the start of the chapel near the Ravaged Beach, which depending on how you enter, can appear to be closed the first time you enter the area. In that case a save and reload would show the door as open.




Issues caused by mods:

• crash when opening the inventory, empty tooltips
• can not change gender in character creation (the male icon can be selected, but the model doesn't update)
• Identity option missing from character creation
• getting stuck in the save screen when overwriting saves
• UI buttons unresponsive in the game menu
• character model or textures missing in character creation

See below for details, but to remove mods:
Copy the line %LocalAppData%\Larian Studios\Baldur's Gate 3\Mods into the location bar in Explorer and hit Enter, then delete the contents (or move them elsewhere).
Also check the 'Mods' and 'Public' folders in the '..\SteamApps\common\Baldurs Gate 3\Data' folder, etc; if present, both folders are safe to delete.




~~

After hotfix 3, the launcher for the Steam version gave a false data mismatch warning, due to a problem with the file it was comparing against, which was corrected.

The third hotfix (Jan 26 2023, 4.1.1.2154614) includes (among other things):

• A fix for a crash in multiplayer groups of 3 or 4, primarily when when listening to dialogues.
• Fixes for a couple issues which could cause a crash on Startup with the Vulkan version, or a crash when loading into the tutorial.
• A fix for an issue that could block saving ('Mid-dialogue saves are currently disabled'), while not in a dialogue.

The second hotfix (Jan 17 2023, 4.1.1.2122596) includes:

• A fix for an issue that could cause a crash when loading saves made after a certain point. In this case saves which already crash when loading can not be fixed, but the issue will not reoccur from the last working save.
• Fixed Dror Ragzlin being able to react to crimes that were out of range or line of sight.
• Playing an instrument badly in front of NPCs no longer prevents them from speaking to you again.

The first hotfix (Dec 22 2022, 4.1.1.2084795) includes:

• A fix for a characters receiving damage when throwing a weapon.
• Potential fix for the issue where the screen could be randomly filled in black (or more rarely white) on some systems. Update: as of the second hotfix this has not been reported again, so the fix appears to be confirmed.
• A fix for the French localisation issue with unsupported characters in the default manual file name (rather than the playtime), which could cause saving and reloading to be disabled, possibly file system errors, a hanging loading screen at the end of the tutorial, and possibly freezing or crashing when trying to quit the game. Before the hotfix this could be avoided by deleting or replacing the unsupported characters before making a manual save.

There was a small update (on the patch 9 release day) to fix an issue with Steam not installing the required redistributable, leading to a .Net error when trying to start the launcher.
That is covered below, but manually installing the Microsoft Windows Desktop Runtime entry 6.0.11 or above (from the Steam install folder or this download) would generally help.

Update issues


Not getting Patch 9

For OSX the update is not quite ready. It should be available soon, but we do not have a specific ETA yet.


For Windows:

What is the version number shown in the bottom left of the launcher (under the Play button), or bottom centre of the main menu in-game? The initial patch 9 version is 4.1.1.2064610.

To get the latest version (see the pre-patch announcement for details):
In the Steam library, right click on the game and select Properties, switch to the Beta section and then in the dropdown list select 'None'.
With the GOG release, in Galaxy select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Configure...'; after that either check automatic updates or select the latest update in the list of available versions.


If that wasn't the issue, try logging out of Steam/Galaxy, exit the client, reboot, start the client again, log in, and see if that helps.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.




After the latest update, previous saves can not be loaded

Patch 9 uses a single 'Public' profile for saves, grouping the saves by the player character, and can not switch to any profiles used by earlier patch versions.

Unfortunately, due to the nature of changes in major game updates during Early Access, it is not possible to maintain backwards save compatibility. Saves from patch 8 or earlier (up to 4.1.1.1829258) will not work in patch 9 (4.1.1.1695932 or later). However, you can revert to the earlier game version to be able to continue with your existing saves (see the pre-patch announcement for details).

In the Steam library, right click on the game and select Properties, switch to the Beta tab and then in the dropdown list select Patch 8.
With the GOG release, in Galaxy select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Configure...'; after that uncheck automatic updates, if required, and select the last version before the patch 9 update (4.1.1.1829258).




Problems with the install process itself

Try logging out of Steam, or Galaxy for the GOG version, exit the client, reboot, start the client again, log in, and see if that helps.

If possible, try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

With the Steam version:

In the client, in the Steam menu select Settings, then Downloads, and try changing your Download Region.

Try exiting out of Steam and check the SteamApps folder where the game is installed, and if there is a file there called appmanifest_1086940.acf.tmp.save, delete it and restart Steam. Issues with that file can cause problems with the update or install process (such as Steam repeatedly pausing the download).

Try clearing the download cache and reboot your computer (in Steam, Settings, Downloads section).


Try checking your drive(s) for errors. In Windows Explorer, right click each drive and select Properties, switch to the Tools tab and click Check Now in the Error-checking section. For the boot drive this will prompt to schedule a scan for the next time the system is rebooted.

Make sure you have enough free drive space to install the update/game (twice the download size, plus enough for the update/install process). With Steam for patch 8 to patch 9 the download is about 30.6GB, with the total free space needed for the download and update about 76.5GB; with the GOG version, with Galaxy the download size is 58.6GB.
If required, a program such as WizTree could help track down files and folders taking up the most space, some of which you may be able to delete or move to a different drive, etc.


If nothing else helps, you should at least be able to uninstall the game, and try a clean install (before deleting, right click the game in the Steam library, select Properties, switch to Local Files and select 'Browse...', then after uninstalling the game, make sure that folder is removed or empty).

You could also try reinstalling Steam. You can effectively do this without having to redownload any games installed on the same drive by deleting everything in the Steam install folder except for Steam.exe and the SteamApps folder, rebooting and running the Steam.exe executable.

Launcher issues


Mismatch data warning

If there is a mismatch data warning, the launcher creates a log file listing any files in the install folder which are not expected, as well as files in the Mods folder. To check it, copy %LocalAppData%\Larian Studios\Launcher\Cache into the location bar in Explorer and hit Enter, then look for a text file named steam_4.1.1.2064610_alteredFiles.txt (or similarly, starting with 'galaxy_', for the GOG version).

Old mods or partial pak files left over from a problem with an update are more likely to cause game issues; stray text files, etc, should not cause a problem, but they should be cleaned up anyway, to eliminate the warning (if you are not going to be using any mods that are compatible with patch 9).

Starting with patch 7, the game uses the local AppData folder for the current user account: 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3'.
For compatibility, if there is no local AppData folder for the game when it is started, but there is a game folder in My Documents, it will copy the profiles and configuration files over from the Documents folder, but that may mean copying old mods there, as well. If you didn't already check this, if applicable, the easiest way to get to that folder would be to copy the line %LocalAppData%\Larian Studios\Baldur's Gate 3\Mods into the location bar in Explorer and hit Enter.




.Net Core error message when starting the launcher

In Windows Control Panel, Programs and Features, try right clicking the Microsoft Windows Desktop Runtime entry (6.0.x), select Uninstall and then Repair.
If that does not help, repeat the process but continue with the uninstall, reboot and then try installing the .Net Core redistributable. The minimum required version is 6.0.11, which can be found in the '..\SteamApps\common\Baldurs Gate 3\DotNetCore' Steam install folder (or this download), while the most recent version can be found here.




The launcher crashing on startup, or not displaying the 'get started' or 'play' buttons

Are you shutting down all non-essential programs (especially anti-virus) before starting the game? Firewalls can cause conflicts (generally on startup or loading screens) and overlays from graphics tweaking/monitoring programs or chat programs can also cause issues.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

Try starting the launcher directly from the '..\SteamApps\common\Baldurs Gate 3\Launcher\LariLauncher.exe' executable.

If possible, try resetting the launcher in the options (button with the gear icon in the bottom left of the launcher window), then exit and restart the launcher. If that helps, there should be a 'get started' button to click on, and then you can either create or log in to an account, or there should be a button to skip creating an account in the lower right, along with a checkbox to not ask again.

Try copying and pasting %LocalAppData%\Larian Studios into the location bar in Windows Explorer, hit Enter, and then in that folder delete or rename the 'Launcher' folder and try starting the launcher again. If that helps, the first time the launcher starts it may take a little longer, as the cache is rebuilt.

If the issue is the launcher not displaying the start page properly, try temporarily disconnecting from the internet and see if that gets the launcher working. If it doesn't get a response checking for updates (latest news, the notification messages before major patch releases, etc), there should be an offline version of the launcher page shown.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R), then type "event viewer" into the search box. in Windows 10, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error for the game (maybe sort by Date and Time, or search for 'LariLauncher')
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."


If that does not help, please copy and paste %LocalAppData%\Larian Studios\Launcher\Logs into the location bar in Windows Explorer, hit Enter, and from that folder contact support with the runlog.txt file.
Also include a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy), check the '..\Baldurs Gate 3\Launcher' install folder for the gold.log file, and if there are any CrashDump files being created, zip a few together to include.

Issues with Mods

Due to the nature and number of changes in major game updates, there are invariably some mods designed for previous game versions which will cause conflicts and problems after an update. This is possible after hotfixes, but much less likely.

In the past, problems have included startup crashes, crashes or missing options/models/textures in character creation, characters being encumbered at the start of a new game, being unable to exit the game options, being unable to leave camp, and cosmetic issues such as Shadowheart's hair being given a metallic texture.

If you have any problems with the game and have mods installed which were not specifically designed for patch 9, or confirmed to be compatible by the mod author or community, try removing them.

For patch 9 there are a number of issues which can be caused by mods:

• crash when opening the inventory, empty tooltips
• can not change gender in character creation (the male icon can be selected, but the model doesn't update)
• Identity option missing from character creation
• getting stuck in the save screen when overwriting saves
• UI buttons unresponsive in the game menu
• character model or textures missing in character creation

Check the 'Mods' and 'Public' folders in the '..\SteamApps\common\Baldurs Gate 3\Data' folder, etc; if present, both folders are safe to delete).

Starting with patch 7, the game uses the local AppData folder for the current user account: 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3'.
For compatibility, if there is no local AppData folder for the game when it is started, but there is a game folder in My Documents, it will copy the profiles and configuration files over from the Documents folder, but that may mean copying old mods there, as well. If you didn't already check this, the easiest way to get to that folder would be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\Mods into the location bar in Explorer and hit Enter.

If the launcher is not giving a data mismatch warning (see above), that should mean there are no mod files in the install folder or the Mods folder.

Game Crashes

Some troubleshooting suggestions are applicable to any type of crash, while other are more specific, so they have been grouped accordingly.


Crashes on startup or during gameplay

Are you shutting down all non-essential programs (especially anti-virus) before starting the game?
There is a known issue with the ASUS Sonic Studio Virtual Mixer that can cause a crash on startup; if applicable, try disabling or uninstalling the program.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

In the launcher, try switching between DirectX 11 and Vulkan, as applicable, to see if that makes a difference.

Try exiting out of the Steam client, or Galaxy for the GOG version, and starting the game directly from the '..\SteamApps\common\Baldurs Gate 3\bin' folder, by right clicking the executable (bg3.exe for Vulkan, or bg3_dx11.exe) and running as administrator.
Try right clicking the executable, select Properties, switch to the Compatibility tab and check off the 'Override high DPI scaling behavior' option (set it to Application), run as administrator and disable fullscreen optimization, and maybe set a Win 7 or 8 compatibility mode. In Windows 7, check off the option to 'Disable display scaling on high DPI settings', disable desktop composition and run as administrator.

Check for updated graphics drivers, and Windows updates in general.

Try updating the Vulkan Runtime. Normally this is included with graphics drivers, but manual updates have been reported to fix a couple of crashing issues. The Runtime installer can be downloaded from this site, or the direct download link (the latest as of Dec 14, 2022).

Mods designed for previous patches can cause crashes, as described above.

Try browsing to the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\LevelCache' folder and delete the contents. A corrupt file there can cause problems, usually when saving or loading. The easiest way to get there would be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\LevelCache into the location bar in Explorer and hit Enter.

If you check the Event Viewer, does that give an error code or 'Faulting Module' file name that might help identify the cause of the crash?
- click Start (or WinKey-R), then type "event viewer" into the search box. in Windows 10 or 11, 'event' should bring up 'View event logs'.
- after starting the Event Viewer, expand 'Windows Logs' in the left column and select 'Application'
- in the center column, look for a recent error for the game (maybe sort by Date and Time, or search for 'bg3')
- check the information under the 'General' tab below the list of events, starting with "Faulting application name..."

Try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.




Crashes on startup

Try right clicking and holding on the bg3_dx11.exe / bg3.exe executable, then hold Shift down, release the right mouse button and select Run as administrator, continuing to hold Shift until the splash screen comes up. Holding Shift prevents the game from taking focus when loading, and can avoid certain resolution or DirectX/Vulkan issues. Holding Shift when starting the game from the launcher may do the same thing.

If you are using a program such as Process Lasso to adjust the core affinity for games (for example to have games and system processes run on different cores), try disabling it to restore the default (all cores).
One person reported a conflict with Process Lasso's 'core engine' being on, even with the settings for the game restored to default.

If the game gives a VC related dll error when starting from the executable, try installing the 2019 Visual C++ redistributable (64bit), or the latest 2022 release. In the Control Panel, Programs and Features, try right clicking the MS VC++ 2015-2019/2022 redistributable entries (32 bit and 64) and select Uninstall and then Repair. If that does not help, repeat the process but continue with the uninstall, reboot and then try installing from the redistributable installer.
C:\Program Files (x86)\Steam\SteamApps\common\Steamworks Shared\_CommonRedist\
C:\Program Files (x86)\GalaxyClient\Dependencies\__redist
or https://support.microsoft.com/en-ca/help/2977003/the-latest-supported-visual-c-downloads




Crashes during gameplay

Is there any pattern to when the crashes happen (in combat, when interacting with items or starting dialogues, etc)?

If time is the only pattern, does it matter what you are doing in-game, or if you just leave it sitting at the main menu or options? (if it crashes frequently enough for that to be feasible to test) After loading a save does leaving the character idle still result in a crash, or does there need to be some kind of input, or character/camera movement/interaction?

For a crash in character creation, can you get through if you just accept the defaults?
What about creating a new profile first and then trying to start a new game?

Try lowering the graphics settings and resolution, and switch to Windowed or Fake Fullscreen display mode, to see if that will make a difference. If the monitor refresh rate is higher than 60, try setting an FPS cap in the game options for 60.

Try creating a new Windows administrator user account, switch to that account and try starting the game from there, directly from the executable. If the game doesn't crash frequently enough to make it feasible to test in a new game, you may need to copy your latest save over from your current user account.
Each save is a folder in the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story'. The fastest way to get there would probably be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story into the location bar in Explorer and hit Enter.




Crashes on startup or in character creation

If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click BG3 and select Properties, then switch to the General tab and check the Steam Cloud section).
Alternately, exit out of the Steam client, or Galaxy for the GOG version, and just start the game directly from the executable when required.

Next, try browsing to the 'C:\Users\<UserName>\AppData\Local\Larian Studios' folder and rename the 'Baldur's Gate 3' subfolder. The easiest way to get there would be to copy %LocalAppData%\Larian Studios into the location bar in Explorer and hit Enter.

This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam/Galaxy running and cloud support enabled, the client would just download the cloud copy of your existing profile.

If you played in patch 6 or earlier and still have those profiles and saves, also browse to the '..\Documents\Larian Studios' folder and rename the 'Baldur's Gate 3' subfolder there (or delete it if you don't want to keep the saves), so patch 9 does not copy the game's earlier Documents folder to the local AppData folder (as part of the startup procedure if there is no existing local AppData folder).

After that, see if you can start the game. If so, if that was an issue check if you can start a new game and get through character creation. If that works and you have any existing patch 9 saves, exit and copy a couple saves from the renamed folder into the ..\PlayerProfiles\Public\Savegames\Story folder. If that continues to let you start the game and load the saves, move the rest of the saves over.
If not, delete the new BG3 folder and extract the replacement folder from this download into your '..\Local\Larian Studios' folder, to see if that will let you start the game and get through character creation.

The graphicSettings.lsx file is set to 1280x720 Windowed mode and Very Low quality preset, which you can change in the options (manually, or hit autodetect) if this gets the game working.

If the game still crashes, delete the replacement BG3 folder and (if you have any saves that you wish to keep) rename the original back again (as well as in the Documents folder, if applicable).




Crash after tutorial, at the end of the nautiloid
This is occasionally reported, but except for a couple of known issues, fixed in previous updates, it has not been reproducible by QA.

Try dropping the graphics settings to very low, lower the resolution as much as possible and switch to Windowed display mode, to see if you can get past that transition. That helped a handful of people on Mac with a crash there, in an earlier version of the game (generally caused by memory issues, especially if the system or video memory were below the minimum requirement), and usually helps in Windows.

A couple people had a crash here with Virtual Memory disabled, fixed by enabling it (set to automatic / system managed). To check or change virtual memory settings, see these guides for Win 7/8 or Win 10

One person reported a crash here with a secondary monitor enabled, but it worked when they temporarily disabled it.
A couple of people have reported that repeatedly hitting the spacebar to skip the cutscenes helped.




If that doesn't help, please contact support with a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy). Also check the '..\Baldurs Gate 3\bin' install folder for the gold.log file, and if there are any CrashDump files being created there (or in '..\bin\db\attachments'), zip a few together to include.

If the crash is at a consistent place in-game, or there is a save in a situation where it the crash is reasonably reproducible, please provide a latest save at or before that point (or a Dropbox or Google drive link, etc).
In Explorer you can zip a file or folder by right clicking on it/them and selecting 'Send To | Compressed (zipped) Folder'.
Each save is a folder in the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story'. The fastest way to get there would probably be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story into the location bar in Explorer and hit Enter.

Other than browsing there manually (would need to have Explorer set to show hidden files and folders) or using the location path, if you open the launcher settings (gear icon in the bottom left of the launcher window) and scroll down, there is an 'Open Profile Folder' button there to open an Explorer Window at the BG3 folder where the profiles and saves are, and you could browse down to the Story folder from there.

Other Issues


Errors or crashes when loading saves

Can you load older saves, if available?

If you start a new game, can you make a manual save and load it properly? Moving a bit from the initial character position can trigger an auto save, which might overwrite one from your current playthrough.

Are you shutting down all non-essential programs before starting the game, especially anti-virus and any backup programs, etc, that may be monitoring disk activity?
For example, a few people have had BitDefender block the game from being able to create files and folders, which has caused errors when loading. In those cases, including both the game executables and Larian Studios local AppData folder in BitDefender's trusted app and directory sections would fix the problem (Advance Threat Defense, Ransomware Protection / Safe Files, Application Access).
Windows Defender has also caused issues (generally file system errors); in that case an exception for the game can be made in Start, Settings, Updates & Security, Windows Security, Virus & threat protection, Virus & threat protection settings, Add or remove exclusions.
At least in patch 6 Avast and AVG have caused various save issues by blocking the game's access to the My Documents folder (one person reported it was the launcher that was the issue for Avast, and adding LariLauncher.exe to the trusted apps list fixed the problem; another reported that AVG quarantined the launcher). This has been less of an issue since patch 7, with the change to save the profiles in the local AppData folder. See the help sites for Avast or AVG, if applicable.


Try browsing to the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\LevelCache' folder and delete the contents. A corrupt file there can cause problems when saving or loading. The easiest way to get there would be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\LevelCache into the location bar in Explorer and hit Enter.

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

Try exiting out of the Steam client, or Galaxy for the GOG version, and starting the game directly from the '..\SteamApps\common\Baldurs Gate 3\bin' folder, by right clicking the executable (bg3.exe for Vulkan, or bg3_dx11.exe) and running as administrator.


If applicable, disable Steam cloud support either globally (in the client click on the Steam menu and select Settings, and then Cloud) or just for this game (in the library right click BG3 and select Properties, then switch to the General tab and check the Steam Cloud section).
Alternately, exit out of the Steam client, or Galaxy for the GOG version, and just start the game directly from the executable when required.

Next, try browsing to the 'C:\Users\<UserName>\AppData\Local\Larian Studios' folder and rename the 'Baldur's Gate 3' subfolder. The easiest way to get there would be to copy %LocalAppData%\Larian Studios into the location bar in Explorer and hit Enter.

This folder contains the saved games, configuration files and a level cache folder. Deleting or renaming it will get the game to recreate it on startup; playing the game from a different Windows user account would effectively do the same thing. With Steam/Galaxy running and cloud support enabled, the client would just download the cloud copy of your existing profile.

If you played in patch 6 or earlier and still have those profiles and saves, also browse to the '..\Documents\Larian Studios' folder and rename the 'Baldur's Gate 3' subfolder there (or delete it if you don't want to keep the saves), so patch 9 does not copy the game's earlier Documents folder to the local AppData folder (as part of the startup procedure if there is no existing local AppData folder).

After that, start the game, and maybe check that you can start a new game and save/load. If that works, exit and copy a couple saves from the renamed folder into the newly created ..\PlayerProfiles\Public\Savegames\Story folder. If that continues to let you start the game and load the saves, move the rest of the saves over.
If loading still gives an error or crashes, delete the new BG3 folder and rename the original back again (as well as in the Documents folder, if applicable).


If a new game in a new profile folder also gives an error or crashes when loading:

Try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try creating a new Windows administrator user account, switch to that account and try starting the game from there, directly from the executable.


If a new game is fine but recent saves give an error or crash, please contact support with your latest save (or a Dropbox or Google drive link, etc), and if older saves are ok, the most recent save that you can load, and the oldest you can not.
In Explorer you can zip a file or folder by right clicking on it/them and selecting 'Send To | Compressed (zipped) Folder'.
Each save is a folder in the 'C:\Users\<UserName>\AppData\Local\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story' folder. The fastest way to get there would probably be to copy %LocalAppData%\Larian Studios\Baldur's Gate 3\PlayerProfiles\Public\Savegames\Story into the location bar in Explorer and hit Enter.




No audio, or certain audio types missing (such as all/most voiced lines)


If there is no sound at all:

Try right clicking the task tray volume icon and open the volume mixer, to make sure the game is not muted.

Right click the task tray volume icon, select Sounds and switch to the Playback tab, to double check sound is being output to the speakers/headphones you are using. This can be reset after installing new video drivers, for example.


For audio problems in general:

Try verifying local files: in the Steam library, right click on the game and select Properties, switch to the Local Files tab and then click on the 'Verify Integrity of Game Files...' button.
With the GOG version, in the (optional) Galaxy client, select the game, then the settings icon at the top right (beside the Play button) and under Manage Installation select 'Verify / Repair'.

Try changing the audio volume in the game options, as well as the speaker configuration.

If possible, try changing the default audio output in Windows (front audio jacks vs rear, for example).
If you are using speakers, do you have headphones you can try, or vise versa?

Check the configuration of the speakers / headphones; having 2.1 devices configured as 5.1, for example, can cause voiced lines not to be audible.
- Right click the speaker icon in the taskbar and select 'Playback devices'
- In the Playback tab, right click the 'Default Device' (with a green checkmark) and select 'Configure Speakers'
- Make sure the 'Audio channels' configuration matches your speaker/headphone setup; press the 'Test' button to hear sound effects played on each speaker, while the corresponding speaker in the 'Speaker Setup' window is highlighted. You can also click directly on the speakers in the picture to hear the test sound effect on that speaker only.

Try changing the Windows sound quality settings (right click the volume icon in the task bar, select Sounds, in the Playback tab right click the default device and select Properties, then switch to the Advanced tab, etc).

Try turning on spatial sound in Windows 10. If it is already enabled you could try disabling it, to see if that makes a difference.

Are you shutting down all non-essential programs before starting the game?
With D:OS EE, for example, a couple of people had sound problems with the Razer Synapse program running in the background (one with Razer Kraken headphones had it cut out completely after a few minutes, while another with a Razer keyboard and mouse was getting sound stuttering).

Try right clicking the bg3.exe or bg3_dx11.exe executable (in the '..\SteamApps\common\Baldurs Gate 3\bin' folder, or similarly for the GOG install folder), select Properties, switch to the Compatibility tab and check off the 'Override high DPI scaling behavior' option (set it to Application), run as administrator and disable fullscreen optimization, and maybe set a Win 7 or 8 compatibility mode. In Windows 7, check off the option to 'Disable display scaling on high DPI settings', disable desktop composition and run as administrator.

Try doing a clean boot and then test the game. Click Start, or hit WinKey-R, type in msconfig and hit enter; in the General tab, click Selective Startup, uncheck Load startup items (if required) and leave Load system services and Use original boot configuration options checked. Next, click on the Services tab, check the box to Hide all Microsoft services, then click the Disable All button (maybe make a note of which are currently enabled/disabled), then click OK and reboot the computer.
Run msconfig again to switch back to the normal boot configuration.

Try creating a new Windows administrator user account, switch to that account and try starting the game from there, directly from the executable to test.

Check for updated drivers, and Windows updates in general. Just reinstalling the audio drivers may help, as well (at least it has for the case of voiced lines not being audible).


If that doesn't help, please contact support with details and a dxdiag report (WinKey-R, type in dxdiag and hit enter, then when it finishes loading click on the 'Save All Information...' button and save the report somewhere handy).

Contacting Support

You can contact support by emailing supportbg3@larian.com, using the Help button on the Launcher or the form on the support website. If you are checking the forum topic for known issues and troubleshooting after contacting support and still have an issue, you should reply to the auto reply with applicable details and files (dxdiag, CrashDumps, saves, etc).

I downloaded and installed (and repaired successfully) Runtime 6.0.12 (x64) but LariLauncher and Steam still says me "To run this application, you must install missing frameworks for Runtime. Would you like to download it now?"
I tried to reboot, I reinstalled it as advise above but still the same.

[EDIT] I installed runtime 6.0.11 included in the game files at \SteamLibrary\steamapps\common\Baldurs Gate 3\DotNetCore and the game starts! Yay!

This topic is being locked, as having multiple different bugs reported in the same topic, mixed in with feedback, will make it harder to keep track of reported bugs, and will make it harder for anyone searching for specific issues to find relevant information.