I would add:
They .....<<<<grudgingly> added reactions after 2 YEARS of EA and feedback/complaints>>> Thats exactly how this situation feels.
It's difficult to judge their attitude towards them. We don't know how much time was required to implement them, and even if it wasn't that time consuming they still had to fit it into the list of stuff they had to do. Even if they added it on the bottom of the list of things they have to do, and just ended up working on it "recently" - I mean did they have to reorganise their production schedule just to show how good of an idea reactions are?
They had an idea, it didn't work, they changed it into what people wanted. I am somewhat confused by current mixed implementation, but I just assume there is a reason for it, and hopefully is a transitory phase.