Both Computers are free of apps outside of adobe, CCleaner, and what comes auto loaded. When I did the reinstall of both games I cleared all the files, both steam and Larian, via appdata/local files.
The issue started on the Windows 10 computer last year and I had completed all the steps above in my original post but it kept happening. I just received my new laptop a few weeks ago and the game progressed nicely until the hag and underdark.
