Did you verify the game files and/or try uninstalling all mods? Or even try uninstalling and reinstalling the full game? If you submit your issue to
https://larian.com/support/baldur-s-gate-3#modal, then I think the auto-reply has some troubleshooting tips for common problems, and they may be better placed to solve your problem if it’s not one that other forum members have come across, and I don’t think this is a common problem.
