If things have changed, I think it makes sense to ensure the FAQ is updated to reflect the latest information. The primary purpose of the FAQ is to accurately inform people of what the game is like now.
You can use the internet archive to look at the original versions of the FAQs if holding them to their word is your objective.
In terms of communications... I think they've been alright? They're not giving us a "client experience" like you'd expect from say, bespoke tailors, wedding planner, etc.
But that's sorta expected given we're consumers of a mass-market product.
