You can, it just isn't obvious how to. If you try to be too nice and kind with a pair of angry dumbasses who think they can take on a hag, they blow you off. That feels pretty realistic to me. At least one patch had a conversation path that convinced them not to go, but like I said it wasn't the 'heroic' option.
Part of me is a little bummed they toned Shadowheart's reactions down so much around patch 7 or 8.
The difficulty in trying to be good when the folks around you have other ideas was really compelling to me. She doesn't think we should help not out of maliciousness, but because we don't have a pony in the race and have our own urgent concerns. I really liked that.
Very few games create negative consequences for doing the right thing, and having that here makes it feel more real to me.
It's easy to be kind by making those choices, it's just less easy than we're used to in games
