Really? GOG doesn't have an hours played timer for refunds? Could people in the know please confirm?
I have all my games on Steam, but 2 hours is a ridiculously short amount of time to figure out if a game is for you. I won't even have got out of character creation yet. But I do also have a GOG account ....
I assume that they have securities in place so people don’t abuse the system. So if they suspect one buys, completes and refunds games they might start refusing you refunds. I also found in general GoG refund process a bit more interactable - whenever I had technical issue and tried to refund the game I was contacted by GOG rep trying to fix the issue before agreeing to a refund. I haven’t refunded game there in a long time though, so maybe it got automated by now.
BG3 EA is the only game I refunded due to not liking it straight up after initial playthrough, did it through Galaxy and didn’t have any issues doing so - had probably more than 30h at that point.
They also used to have a policy where you could refund “games in development” anytime before 1.0 release, if you don’t like how the game is shaping up. I don’t see this clause anymore.
