Bigots and Trolls are poison for the bottom line - something most companies* have figured out.
Advertisers don't like it especially.
Most people don't know this but Tucker Carlson was fired because his show - despite being in a primetime slot - was the lowest performing show in terms of advertising dollars of any of the primetime shows, despite having the largest audience. His demographic was bigots, and advertisers just didn't like it.
Also because the whole Dominion thing - he got sued for defamation a lot and previously judges ruled that "no reasonable person would believe that his show was factual or news." After Dominion that defense was not going to work.
I hope Steam figures out its moderation issues. Bigots and Trolls are social cancer.