I have the same, I hear the intro logo, the intro music in the menu, but I. Character creation menu when you proceed after entering a name you need to create another character my audio cracks and makes noise and pops out. I have did the following with no succes.
-verify gamefiles 
-reinstalled the game
-verified my audio settings making sure it was alright 
-changed output from 44.1 to 48 and vice versa 
-disconnected game controller
-reinstalled realtek drivers 
-reinstalled gpu drivers 
-dissabled the mic just to be sure. 
-used a DAC 
-Completely reinstalled Windows 
Nothing helps 
In EA everything was fine and now I cannot play it. It sucks. I hope a fix will come soon. Otherwise I am going to buy a different Motherboard maybe it has better audio. My specs are: 
CPU: AMD Ryzen 9 5900X
GPU: AMD RX 6700XT
SSD: XPG GAMMIX S11 Pro 1TB
RAM: Corsair Vengeance LPX DDR4 3600 C18 4x8GB
MBD: ROG Strix X570-E Gaming