Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Game Crashes constantly (Error DXGI_ERROR_DEVICE_REMOVED)

Hello Folks,
I've tried to start right this game right away in multiplayer, but found it not playable due to constant crashing of the game.
The error DXGI_ERROR_DEVICE_REMOVED is displayed in the crash report.

The crashes happened in the coop lobby when making creating my character as well as ingame, mostly in dialogues, cut scenes and menues, but probalby also outside of it.

Prior to launching the game, I had my graphics card driver updated, as the game promted me to do.
I run it on Direct X 11. Vulcan didn't work for me, maybe is not supportet from my card.
Turning down the video settings to medium and some other experminents didn't help.

Googled a bit and tried a few things from making sure the graphics driver was installed real clean to deleting game properties (even though I didn't play early access) and verifying the data.
Currently I've just the drive installed, not the graphics software, but didn't make a difference before.

For the multiplayer purpose, I'm running Discord, which curiously will crash along with the game.

System:
Windows 10 64 Bit (up to date)
Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
AMD Radeon (TM) RX 480 Graphics, Driver V. 31.0.21023.2010 (Date 20.07.2023)
2x8GB = 16,0 GB RAM (did an hourlong memory test, passed 2 times)
Game directory in Crucial SSD 487 GB (222 still free)

Ideas and help welcome!
My mate who's got rather minumum settings as well and runs the game on a hard disc rather than an SSD had a crash too, but hat it running rather stable since. For me it's currently not playable though. Will test single player w/o any other programs running in the backtround tomorrow.

Thanks in advance.

Oh, so the post actually hit. wasn't sure since forum timed out.
Now, I report back on single player experience without any programs running in the background, medium graphics settings,started w/o steam directly the DX11 exe as admin from the /bin folder:

It lasted until the Cutscene with Shadowheart coming out of the pod, then crashed again.
Error Details:


Direct X is latest version, or so the check tells me.

Same issue with vulkan in the first bossfight on lowest settings.

update:
The following setting recommended in the troubleshooting guide led to a stable hourlong sp session on low graphics:

Try right clicking the executable and selecting Properties. Then switch to the Compatibility tab and check off the 'Override high DPI scaling behavior' option (set it to Application). Run as administrator and disable fullscreen optimization and set a Win 7 or 8 compatibility mode. In Windows 7, check off the option to 'Disable display scaling on high DPI settings', then disable desktop composition and run as administrator.
https://larian.com/support/faqs/crashes-during-gameplay-pc_61

Looks like I'm able to play. Yet to be tested in multiplayer and with Discord running.

It doesn't fix everything. Just crashed with the same error during level up spell choice.
But given I was running discord and alt tabbing out to check stuff in the browser, there may have been some extra load.
Anyway, hope I get a few more stable hours and don't forget to save riciculusly often.

hmm... just got the device lost error myself, with roughly 40 hours in. i was using vulkan as well, it is more unstable than directx.

I am getting the same problem

"The game has encountered an unrecoverable DirectX error and will shut down". This happens 100% of the time after just few minutes of play.

I'm not running any recording software, my windows is updated, my graphics driver is updated, and no other games I have played do this.

It also happens using Vulkan.

I'm getting the crash sometimes but only when Gale uses Gaseous Form, Either when getting in to it or out from it. Not every time but arount 60% of the times. I never get the crashes elsewhere. Also, it seems that if I use that spel again at the exact same position (from a save and not moved from the spot) it crashes over and over, but if I just move Gale a couple of meters it works, so it seems it has to do with the environment graphics.

I'm using Vulcan, havent tried DX11.

I recommend checking all the tips that the larian support gives.
For me, with the direct start of the DX exe out of the bin folder, with the proper settings, it made the game way more stable.
It still crashes some time or the other, mostly in dialogues, but with enough savegames, I can still enjoy.

Without any settings, i had just crashes every 10 min. So if your graphics card is not the best or near the minimum requirements, I recommend to shut down all other programs running in the background, lower graphics and try the Win7 compatibility mode and stuff.
https://larian.com/support/faqs/crashes-during-gameplay-pc_61

Are any of y'all using any of the settings in the NVIDIA control panel? I know that there are post around the web that recommend tweaking these, but it's probably never a good idea to "override the application"

I'm having very similar issues, but I don't see the error box that pops up before it instantly closes. Running on maxed out settings, the game lasts anywhere from 5-10 minutes before crashing to the reporter. Dropping everything to low lets me play for about 1-2 hours, but I still get the same crash.

I'm running on a 4080/7800x3d. Temps look completely normal and other games work fine. No custom settings in the NVCP.

Edit: Also note that I was able to play at launch for about 10 hours just fine without any crashes. The crashes began after hotfix 2.

Update: I'm able to play for about 2 hours if I limit my FPS to 60. It's not ideal but it's something.

This game is an extremely buggy disgusting mess! I basically can't even get off the nautiloid sometimes, I can't even get through character creation I have tried pretty much everything, and it's getting me stressed the hell out I spent three years in Early Access, and the game never effing crashed on me at all! Now I can't even play this game because it doesn't want to be stable and it is pissing me off what the hell is this company doing to fix this!?!?

op your Gpu stopped working because of a driver error ... its very common and the reason Windows doesn't tell people to jump on the band wagon until drivers have been out for a good while

the only fix is to adjust your system
settings into something more stable and that normally means rolling back a few driver ed

Quaudphonics no one can help you because you didn't tell us your system specx... i also assume you didn't do a clean install between moving from EA to release [just a guess]

System specs are as follows; i7 8700k 32 gigs of RAM 3080 TI 500 gig solid state. I would have given you my DX diag, but there is no option to do so, so I apologize I did a clean install, but then I realized that Larian likes to hide some of their files from back in 2020 where they didn't belong, so I had to literally go through with tooth and comb to find these files and pull them out, and it's still not working properly.

I started getting this issue after the recent driver update. Rolled back the driver and it stopped. I think this could be a nvidia issue rather than Larian. I now get an annoying message to update the driver every time I play but no way I'm doing that.

Hello guys, i have -i think- the same problem with the OP.

I am running an RTX 3060 ti with 10700k CPU, game is installed on Samsung 980 pro SSD and i have 16gb of memory. My OS is Win11.

My GPU keeps crashing while playing BG3. I have verified files, reinstalled game, tried both vulkan and dx11, i tried last 3 graphics drivers.

I even tried stuff in-game like capping fps, reducing load etc. Nothing seems to help so far.

Does anyone on earth know what the actual f this is? I played act I in early access and have been waiting for this game for so long and now i just can't play.

I don't have any such problems with any other games whatsoever.

Thanks in advance.

I am also experiencing this rather frustrating issue. I managed to reduce the frequency of the issue by disabling SteelSeries Moments screen capture software, however the issue still occurs at random. The issue results in both a game and display driver crash.

I have the latest Windows updates and display drivers installed. My PC specifications are:

• AMD Ryzen 7 7800X3D
• AMD Radeon RX 7900 XTX
• 64 GB RAM
• Windows 10 Pro 64-bit (22H2)
• AMD Software: Adrenalin Edition 23.7.2

I am playing the game in fullscreen mode on the Ultra graphics preset at 1080p/144 Hz with Vertical Sync (Triple Buffering) enabled.

Here's what I've learned on the issue:

With hotfix 2 something changed in the various exes the game uses, this can be seen by the other common crash people had with running the game as admin and it instantly crashing on startup starting in hotfix 2 (this is the launcher's fault). By turning off steam the game will boot just fine when it is being ran as admin.

Running the game in admin mode seemingly helps with this however, so if you can't live without steam achievements and playtime tracking, you have to set both the launcher and your exe of choice to run as admin, then the game will boot. Or you can turn off steam and run a desktop shortcut of your BG3 exe of choice as admin. Regardless of your choice, you should turn off steam overlay. In fact, turn off all overlays (discord, shadowplay etc) and screenrecorders and whatnot, this includes the xbox game bar (google how to uninstall it, it needs a powershell script)

Doing all of this still doesn't guarantee your game will run flawlessly with none of these crashes, but they should hopefully be significantly less common than they are as they are for me now. And interestingly, running the game in admin seems to introduce some mild graphical glitches (shadow flickering in the inventory screen, a couple of flashing pixels at the top of the screen)

Edited to include system specs and some minor details above:

OS: Win11, latest updates
GPU: Intel Arc A770 16gb
CPU: Ryzen 5600X
Mobo x570 Aorus elite, Bios version F38b
RAM: 32gb
HDD: Installed on NVME SSD

the hotfixes reset all settings yes... try turn gpu things down to med or high and see if that runs the game with out so many crashes
after an hour two make adjustments

It has nothing to do with settings, until hotfix 2 I played with all settings on max with no crashes or problems.

I am also getting this RTX3080 32gb RAM, tried various setting on the gfx card, tried different drivers. Happens randomly but more on actions, like saving or dialogue or cut scenes.

The game is a buggy pile of poo and I should have put in for a refund on Steam before I got passed 2 hours but I persevered, which was a mistake.

You cant get into a game that crashes every 5 minutes. Hotfixes are not making any difference.

I'm having similar problems, and it's happening so often I either save every 5-10 minutes or risk losing 20-40 minutes of progress to a crash.

I'm running an Asus ROG Strix B650-F with a Ryzen 9 7900X with 32 gb of ram and an Nvidia 3070. Game is installed on C which is an nvme drive with plenty of free space. My husband has the same set up except he's running a 4080 and had crashes early on but they appear to have gone away for him almost entirely.

Tried a number of solutions I saw online. Tried turning off V Sync, tried limiting framerate to 60, tried running in admin (that caused immediate crashes) tried running vulkan (5 minute or less crashes) tried running directly from the game instead of via the launcher (not much of an improvement). It crashes in multiplayer harder than in single player, taking down my entire machine. Error reports always seem to point to driver or DX issues or whatever.

I desperately want to play this game, I'm watching all my friends get massively far ahead cause they're not constantly interrupted and set back. At this point it's so much more frustrating than it's worth, I don't know that I'll bother continuing to try.

I really hope they fix things, cause right now I feel like I'm not just missing out on an otherwise phenomenal game, but also on any real chance to play with my friends at all.

Did you try both of these things together? Otherwise set the launcher to run as admin as well as the game exe and turn off overlays if you got them running and see if that helps at all for you (I posted about this earlier in the thread from my own experiences)

Complaining that your game is crashing without also listing your entire PC spec, will not help anyone.
These crashes are definitely hardware-specific.
I also have a RTX3080 and 32GB of RAM - my game has NEVER crashed after playing the EA for 30 hours and now, 120 hours into the full release.
List your specs!

Hadn't tried both running as admin and running directly from the game instead of the launcher yet, no. I will give that a whirl this evening. Thanks for chiming in.

I've been running into these errors myself ever since game launched.

I played the game since Early Access Patch 3 on an old computer, I started to notice some problems during roughly Patch 8 where terrain was randomly turning blue/black so since I had that computer a long time I said that BG3 was gonna be the game I'll get a new PC for.

Fast forward to now. I bought a brand new PC delivered 3 weeks ago, I have roughly 5 programs installed on it so far, BitDefender AV, Steam, Valorant, Apex Legends and now Baldurs Gate 3.

Specs are i9 13900KS CPU, Rog Strix 4090 OC GPU, 128GB Corsair Dominator Platinum RAM, Windows 11 Pro all updates installed. 2 x SN850X SSDs and a 1600W Corsair PSU, I went overkill to ensure this new PC would last me a while and be able to play most modern games at max settings.

Imagine my surprise when I can play Apex and Valorant at 300+ FPS for hours on end with no problems but Baldurs Gate struggles to play without crashing to these errors for more than a few hours, the actual gameplay of the game is fine Typically always 165 FPS unless in Act 3 or Crazy effects on the screen then it can dip to as low around 90fps, however whenever these two errors (as they occur regardless which I use, DX11 / Vulkan) happen there is no rhyme or reason or recurring theme to it (although I notice it happens more frequently in character creation?) the games performance does not 'degrade' as it progresses towards a crash, it can be running smooth and just randomly occur. I even ran DDU to completely remove my driver when updating to the latest .99 variant to ensure it would hopefully be clean but it didn't fix anything. I've ran 3DMark and FurMark stress tests for over 4 hours each and both ran smoothly with no problems and hardware was reporting fine.

I sent 4 crash and 'gold' log files to support on the 2 day of the game being released as I had never ran into a similar problem on my previous 8+ year old PC but this one I barely own for a month is having problems, I received and email two nights ago from support telling me "Hey Thanks for contacting us, did you know we've released 3 hotfixes since then? Are you still having a problem? please contact us if so!" So I sent them again more logs that happened on that same day saying I am indeed having the problem, I imagine I'll have to wait another week to hear anything from them which I hope wont be just some copy and pasta response as when I contacted them about my Early Access issue they responded within hours and were so helpful but I guess they are very inundated at the moment suffering from success.

Can but only hope Larian look to optimize this, been looking forward to enjoying this game (and I really am crashes aside) but I feel bad about doing any multiplayer runs for friends for the possible looming threat of a crash.

Quick update. Ran the game through steam with this launch option:

"C:\Program Files (x86)\Steam\steamapps\common\Baldurs Gate 3\bin\bg3_dx11.exe" %command%

which just launches the game without the launcher. Seems to have fixed it for me, at least today. 6 hours of play, no crashes. I did try running both game executables direclty as admin, both immediately crashed. No idea why.

Hopefully that's helpful to some of you.

Just tried this and crashed within 30 minutes which is actually I think a new record so could possibly be placebo.

I used to encounter this really often. Constant crashes to desktop with DXGI_ERROR_DEVICE_REMOVED. It would happen every time I play and multiple times. I have a 3080 ti.

I resolved this by undervolting my gpu and turning off vsync. For my undervolt I have it as 0.850 mv and 1875mhz. I have not had a crash (not even 1 crash) in over a week now since I made these changes. It would crash with this error again once I tried reverting back to my old settings (stock gpu or vsync on).

Made this forum account to post this information to hopefully help others as being able to play this without DXGI_ERROR_DEVICE_REMOVED crashes makes for a much more enjoyable experience.

Had the same error (and a similar error on Vulcan). and tried a lot of different "fixes". I have a RTX3080 and AMD 5900X. In the end the following did the trick:

* Enabling DLSS (effectively turning off anti-aliasing) and
* Disabling Ambient Occlusion.

The rest is at "default" ultra quality. This might help some Nvidia users. Probably a good idea to clear the render cache after.

This isn't an issue to do with the game, its because your GPU is unstable.

I get it if I try overclocking my GPU too much.

The GPU itself is 'crashing', not the game.

Could be due to overheating, too much OC, or your card is failing if its at stock settings.

First thing to do is a driver & direct X reinstall, if that doesn't work look up benchmarks and stress tests to run.

There can be many reasons for this error. Microsoft has an article on the error and it does not explain it with a hardware issue. My GPU is watercooled and never runs above 70 degrees celcius and I had this error along with many many others.

Apparantly the problem occurs when the application makes an invalid call to the GPU driver.

Microsoft advice is pretty much the worst option you can get.

If the GPU is fine, the top reasons could be not enough power from the PSU or even ram errors:

https://www.reddit.com/r/starcitizen/comments/13qe9cr/dxgi_error_device_removed_amd_5700_xt_gpu_i7/

An invalid call to the GPU mostly happens when the 'call' is corrupted by a hardware error. Microsoft advice generally assumes you are running an office PC or laptop and not putting it through any heavy load.

If you don't want to actually even try to run stress tests to find out, then thats fine, its your PC. I tried giving up on giving out PC advice a long time ago and should continue to refrain because most people won't listen.

Well I don't get the error anymore and I just shared the steps I took. Maybe it will help someone.

Can you provide a stress test I can try? I've been having this issue and it's been perplexing me. I've got a 7900XTX and a 7800x3d, with a 1000w power supply and 32gigs of RAM; built this PC in May, and this is the only game I've run that's been giving me any problems. It's a pretty high-end rig so I've been surprised to be experiencing issues.

Curiously, this particular crash only happens for me when I run in DX11 - it doesn't happen if I run in Vulkan. However, in Vulkan, I experience other issues - strange graphical glitches (I'm getting those black squares appearing during dialogues that people have been reporting), and I've been getting microstutters during dialogues in Act 2 (Act 1 was fine). If I run in DX11 I get the device error hung in like 30 seconds flat. Weirdly, it didn't happen during early access at all. I was able to play for a few hours with no issues. Once release day came, though, suddenly I started getting this error almost immediately (as in, during character creation). I've been scratching my head on this. I'm not so proud as to assume that it can't be a hardware issue, but I just find it unlikely - I don't have this issue in any other title, the parts are new, and the issue is only occurring when running in DX 11 as opposed to Vulkan. Driver updates/reinstalls did nothing to remedy. Ultimately, I just want to be able to play the game and have it run as smooth as butter... I feel like with specs like mine, that should be doable.

New patch, same issues

I didn't play for 2 weeks (last save august 13th), constant crashes on Grymforge, no crash before (60h of playthrough).
I tried to play today after the first "big patch" and 5 min after the game crashed (Grymforge).
Started a new run with another character no crashes (2-3h of gameplay).
There's a really big problem with Grymforge.

My setup:

Amd Ryzen 7 5800x3D
Amd Rx 7900XT
32go ram 3600 mhz
Win 10 64

All drivers up to date.

I just can't play the game for now... waiting for the next "big patch" ...

Like everyone else in this thread, I had no issues in Early Access. Even the initial release seemed fine, I had no problems for the first day or so. Then the crashing started, DX11 and Vulkan both crashed very frequently. I did find earlier this week that installing the latest Vulkan runtime fixed my problem and was able to play all the way through to the Grymforge area without a single crash. It crashed during a fight after blowing up the rubble and I gave up.

Then today there was the new patch, now it crashes even in the earlier part of the game. If I make a new character, I can't make it to the beach before it crashes. Also the Vulkan performance is completely trashed, I was getting a smooth 60 ish fps before, now it feels more like 25, constant stuttering and skipping.

Every patch that has been released has made my experience of the game worse. One glimmer of hope is the AMD Radeon drivers patch notes actually acknowledges crashing Baldur's Gate 3 as a known problem, so maybe they'll fix something.

Well, new patch dropped and after a week of incredibly minimal crashing (literally hours of gameplay without crashing) now I'm back to crashing every 15 minutes or less. So that really sucks. Would really help to actually get some kind of official troubleshooting or something out of the support folks, just so we at least have some idea of what to try, instead of flailing for rumors on here and reddit.

Getting the same issue, was fine up until the 8th and then it started. Submitted everything they wanted but heard nothing back. Would really love any kind of response from them on this and instead I'm left with a game I can't play because it's not worth putting my pc through such hard crashes just to play an hour at best.

I have this issue as well. nothing seems to help. does anyone find a solution?
It´s possible to make the game crash faster by moving the camere rly fast. Worked in Grymforge

I still get this error occasionally (but not nearly as often as before). I can reproduce the error by just staying in the Options menu for a few minutes. The error also consistently occurs when accessing Character information/skills/spells screens, although it might take more than a few minutes. I have not have the DirextX error during gameplay since the last two patches.

PSA for AMD users - the new drivers released in the past day or two (Adrenalin 23.8.2) have fixed this error when running in DX11 for me. This has dramatically improved my experience - when running in Vulcan, my 7900 XTX got absolutely terrible performance in dialogues (constant, unending stuttering) all throughout Act 2. But I couldn't run in DX 11 - the performance was great when it ran, but it would crash the game. The new AMD drivers have fixed that - no more crashing. Now that I'm able to play the game in DX 11, no more annoying stuttering in dialogues!