Yeah, we have had this discussion before, and hey - I am 100% in agreement with you. The Steam forums don't take a hard enough line against Trolls and Bigots - and it's a subset of the user base that is less than 1%, but are unusually loud.
They get a short timeout - maybe - if they say a "no-no" word but they almost never get banned.
I think its a huge mistake to not demand better behavior from them.
