I already did that on day one, they replied with a troubleshoot list, already did everything on it, then after I told them it didn't help it was send for further investigation. I don't hold my hopes up for it cause I if it cannot be recreated at the technical department finding a fix is difficult. If a total reinstall of windows and all your drivers and everything is installed the way it should and it still won't work? or I am overlooking something otherwise i don't know. I am at a loss
