It’s just important to know that what ultimately shipped was planned long ago, in function primarily of making Baldur’s Gate 3 fun to play, not for us to close development quickly.
So are you saying the upper city cut was planned long ago? The wording heavily implies it, but you can wiggle out of it with a "the upper city wasn't shipped".
If the cut was planned a long time ago, it might be a good idea to explain community post 19 and why it wasn't made clear before launch that the upper city wouldn't be included. And if it wasn't planned a long time ago, it might be a good idea to change the wording in this community post. Mistakes happen but this would be a rather egregious mistake, made worse by not properly and fully addressing it.