I enjoy the builds and playing different classes and some of the origin character stories are excellent, and the voice acting is very good, but getting into Act 3 it falls apart really fast. As pointed out all over these forums the direction most assuredly changed pretty late in development and they were unable to come up with anything cohesive by release deadline so like several big releases over the past few years (c.f. New World) parts of the end product are laughably bad.
This is the current state of the gaming industry though and as long we keep buying crap that's what we'll keep getting.