Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Game keeps crashing, can NOT figure out why

So forget that last mail. Even if you rename the launcher, Steam will add it back. And it crashed again. After rechecking the logs, I think the .Net/launcher error is a followup one, because I've overlooked this:
Faulting application name: bg3_dx11.exe, version: 4.37.0.362, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.2134, time stamp: 0xeee69ec7
Exception code: 0xc0000005
Fault offset: 0x0000000000033aba
Faulting process id: 0x0x169C
Faulting application start time: 0x0x1D9E57AC2338AE9
Faulting application path: F:\games\Steam\steamapps\common\Baldurs Gate 3\bin\bg3_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 43ceda13-daa9-4e35-9209-8619ce38d46f
Faulting package full name:
Faulting package-relative application ID:

I have a similar error for Vulcan, so it doesn't matter which type of graphics API I use.
Trying to run this as admin. Not hoipeful, though.

Just wanted to add that I'm having the same issue. For 250+ hours, things were fine (other than the occasional hiccup). Now, I can't even get past the loading screen. Maybe this is the universe telling me to take a break.

I have the exact same error with the exact same fault module path that leads to ntdll.dll. I have done everything I possibly can to figure out why this is happening and how to fix it, but am unable to get it to work.

I had no issues at all then a few days ago, bam and now I can not load any save files. It is super frustrating, I have tried everything to resolve this.

Hey folks. So, there was an update for Windows 11 last night (I know bc it woke me up, which is unusual). Anyways, I tried BG3 (and Remnant 2, which was also being lame), and everything seems to be okay. Hope this fixes it for y'all, too!

Hey just wanted to say I tried the following:
Updated MoBo drivers and audio drivers
Ran that System file checker
Reduced quality to high
Enabled that feature In settings if textures were loading slow
And capping framerates at 60 per second

In addition to my previous work of doing a reinstall of game, verifying file integrity, bypassing larian launcher, and running as administrator.

It works. Thank god finally I played for 5 hours today and it’s running very well. Thanks for the help.

Edit: I thought I replied to 1Sacha but I wanted to say thank you for all the great advice.

Well... let's see. Time to eat some humble pie I think (or maybe not.. no idea), since after almost a week of trouble-free BG3, my PC froze up on me again a couple of nights ago.

This time it happened when I was alt-tabbed out of the game, browsing the web.

The only errors I can find in the Reliability Report now are for Microsoft Teams Updater. I went and removed Microsoft Teams from my autostart and it's not running now, but the error for the updater keeps popping up every day.

Going to have to look into this one again. But at least the launcher isn't crashing anything any longer. Those Teams Updater errors are almost always around the times I've booted up the PC and nowhere near the one freeze/lockup I've encountered. I've started with uninstalling MS Teams altogether, since I don't need or use that thing anyway.

If anyone can "read" this, here's the error report (German OS, but the entries should explain themselves to those with more knowledge than myself, I suppose):


I suppose the updater and MS Teams itself are two different apps and disabling Teams alone will not disable the updater. Haven't found an obvious way yet to disable that thing, though. I already did another File Systems Check, which came up "clean". As it should have since I ran it only a few hours after the rather large Win 11-update from a couple of days ago.


*shrug*

I'm starting to wonder if there's something more fundamentally wrong with my PC. Then again... none of these CTDs or hard-crashes ever happened before I installed and started playing BG3, so ... yeah. The errors probably were there all along even before that, but since the PC or other games never crashed on me like that, I never bothered looking into the logs. Ignorance is bliss, I suppose..



EDIT: Just went over to the "Win-Geeks" board again and folks recommended I should use gpedit.msc to prohibit Windows Update from messing with any of my drivers. Reason being that Windows Update *might* install an older driver over a more recent one that was installed manually. Other than that, I didn't get any more insights into this particular crash, but then again there isn't really a logfile or even a detailed entry for it to work from AFAIK. I guess when the PC just hard-crashes/freezes without even a Blue Screen Of Death, there's not much for the OS to log, other than an abnormal shutdown of Windows.


Again: What I do know is that this PC has been crash-/trouble-free, running other demanding games on a daily basis since March/April 2022 (when I built it) and that all the trouble started pretty much *exactly* on the day I installed BG3 and then became really bad with the Aug 25th patch.




S.

I am having same issue. havnt played since early. PC has been upgraded and clean reinstall of windows. deleted early access saves. skipped launcher as mentioned in previous posts.

Have no idea what else to do. Maybe just waiting for a patch?

Maybe shorten your BG3-sessions. In my case, these hard-crashes only ever occurred at the end of longer stints (like 3, 4 hours). Although, like almost all of this, this could be just a coincidence.

Oh, and I am now getting desperate and tried the "slow HDD"-option in the video-settings. It only uses up slightly more system and video RAM (sys is now slightly over 12 of 32 GB, VRAM at 7.5 of 12 GB), and perhaps having the game accessing the SSD less frequently will put less of a strain on the system. *shrug*

Another thing I did after the last hard-crash was to abandon the unvervolted profile for my GPU while playing BG3. I went with the Auto OC curve Afterburner generated for me, which had proved very stable both in other games and in stress-testing. Granted: The undervolted profile also held up under some brutal and long stress-tests (or I wouldn't have used it), but who knows? If this happens again, I'll try running the GPU on stock-settings, next or perhaps even switch it to its "SILENT"-BIOS.

I also wonder what will happen once I get to Act III in my current playthrough. I'm still in Act II and both it and Act I were trouble-free except for that one hard crash. Perhaps once I get back into Act III things will take a turn for the worse. Performance is markedly worse once you get to the city. Disabling Dynamic Crowds helps a bit, but the drop in performance is very noticeable still. Plus I'm pretty sure Act III hasn't been optimized to the same degree as Acts I and II, so ...



S.

I'm not even getting any time to have shorter sessions haha. I've had it crash in character creator. would love some news on this from larian

Aw, crap.. this is even more intolerable then..

Have you submitted a support ticket to them? I'm sure they're up to their eyeballs in support requests and all I got in response to my request was a long-ish standard reply with all the things you can do to make the game run more stable.

But it can't hurt to try, I suppose.


S.

@nyelin exception code: 0xc0000005 is the harddrive... i'd start by checking what type of drive the F is and see if there are other imput errors logged in your event viewer

Y

You are talking bollocks again.

https://duckduckgo.com/?q=exception+code%3A+0xc0000005&hps=1&start=1&atb=v185-1&ia=web

It’s the strangest thing, after my last post saying things were fine and a long game session I thought everything was good again; went back to play tonight and CTD’s all over again. Waiting for patch 3 since before patch 2 the game was going swimmingly.

Ive already posted a thread along these lines but just to reiterate, this has been an ongoing instability issue after about a week when the game launched.

FOr me, I can at times play several days without a single crash, then out of the blue the game wont play for an hour without just blinking off. There is also about a 50/50 chance when it does that my config files will also be missing right after the event. I have since been keeping copies of them all so I dont have to spend time redoing all my settings as well.

The only positive note is that when I do lose my config files, I get another storage chest in my camp, each one a different color.

Have tried everything people here have mentioned, drivers, running from the .exe file (which seems to take forever to load the shaders) dumping all background programs, sacrificing a chicken, you name it. Every time I think I have it figured out, a day or 2 later another wave of crashes.

The real sad part is that by the time they finally work all of this out I will have most likely lost interest in the game and moved on to something else.

This is (one reason) why I rarely buy games nowadays until several years after release.

Hey there - since 9/17 my game has been crashing nonstop or frozen/lagging to the point where it is unplayable.

I’ve disabled the launcher. The mods. I’ve deleted and reinstalled. I’ve verified the game. I’ve ran it on Vulkan and DX and still -

I have completed every quest in Act 3 and was going to launch into the final quest.

Alas - it’s not happening. I want to add that I played BG3 flawlessly on the DX server. But when entering Act 3 I had to play on Vulkan only bc the other server was a load in nightmare.

I ran the test on windows to see where my performance error was and it wasn’t the launcher that crashed. It bg3.exe everytime.

I’m really bummed because I’ve put over 150 hours on my first playthrough. And now I’m unable to finish the story out. I don’t even want to start another playthrough bc whats the point if I get this far and can’t finish it again.

It helps to know I’m not alone. But yeah - until something is patched I think its safe to say I have to step away from the game for a while.

Do you do a clean install like Larian Studious Suggested? Because I haven't had one problem?
And your not going to get a straight answer on here? Have you taken the time to open up a support ticket? I'm guessing not lol!

Just as a frame of reference, I didn't have any issues until hotfix 6 . It may have been Patch two, because I was away for a week between patch two and hf 6, so couldn't play.

I've opened a ticket. And I went through every troubleshooting step I could find, including a fresh install of the game *and* a fresh install of Windows. Nothing helped. Twice I thought I fixed the issue, because after making a change, I could play for more than an hour without any problems. Only to find on the next day that inside of five minutes after loading my last save, the game crashed again. And before I started the game, the only thing I did was starting the pc and logging in.

I usually start out with thinking that the issue is on front of the monitor (in other words: me), but in this instance I am now convinced that Larian messed something up - at least for my config. It's one of the disadvantages of the PC ecosystem: there are so many variants in the installation, that it is impossible to test them all. So it is perfectly possible that most players aren't affected at all, but a chosen few have just the wrong cofniguration.

Hello!

Had anyone experienced things like me?
Gameplay crashed, to the head to Mountain Pass. Loading screen with 0%. It was at Monday evening. I got after the crash, a pop up window. It offered me, that next time when I re-start the game it will check for update at Steam. Game started, than loaded down something from Steam, than the loading screen. After 100% the game loaded for me the EULA (End User License Agreement), which I never asked, and can't go back. Any suggestion?

Ive still been trying to figure it out, checking my event viewer several times a day to see if anything is popping up there. The only thing of note was 1 or 2 random .net file crashes. Soooo..

I went ahead and uninstalled then reinstalled all of the system framework files. Then for good measure, I uninstalled any common visual libraries that they frequently call on, so I uninstalled all of my C++ files as well just because I was already having so much fun and I love spending an afternoon reinstalling crap for unstable buggy software.

Reinstalled all of the frameworks 4.8 and 3.5 through the system installer, left it to individual apps for the rest.

For the cherry on the pie I decided to mark the config files as hidden and read only. This shouldnt effect anything on the system side but will make it harder for apps to "accidently" delete them.

OK all thats done so play the game again and see what we got.

I was cautiously optimistic for a few hours as all seemed to be running smooth again, just like my first week of launch, and for awhile I thought I really had nailed it. Then after about 8-10 hrs of play, I had my first crash. A few hrs later, another one, then another and another, the more the game crashed, the more frequently they seemed to happen.

Its mystifying as I cant even get an event viewer report of what is going on, event viewer shows no system, application or admin event at all. The game just stops running, the crash report follows, and thats it.

BUT.. on a bright note... at least the config files are not being deleted now, thats progress.