Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems PS5 co-op: unplayable and had to quit campaign

My wife bought a PS5 just to play BG3, and she was so excited she even bought the PS5 a month early. Initially we loved the game and were amazed that we could not just group up, but I could run half way across the map if I wanted and everything would run smooth... but 3-4 days in it started to lag and lag and eventually it's gotten to the point that when you cast, change characters etc. the game freezes.

We are also experiences bugs where we get stuck in the jump animation, or can't cast or target.

Less than a week with a full price game and it's already broken so bad we can't play it. Is there a way to ask for a refund if we bought it on the PlayStation store?

Yes, I'd like a refund as well.

yep me and my GF are going through the same thing as well. The 4-7 second lag every time we change characters with the (L2) button. The jumping bugs sometimes we cant act so we have to reload a save. We spend alot of time reloading saves than actually playing the game. Heck we quick save in anticipation of an upcoming bug not because we are worried about the next fight. We are more worried about the next BUG encounter than the next enemy to face and it really breaks the immersion.

For me, it's the forced split-screen ALL THE TIME. I've played Divinity 1 and 2 and loved how the split screen worked, basically during combat and when you are close together, the screens merge, so you can see the full map. I think the multiplayer in general has a LOT of bugs, and I am going to stay away from it for now.

Yep there is another long thread on this and it's popping up on Reddit now more people are reaching the 20h + mark. I can't believe Larian has been silent over how bad the performance is on ps5 split screen because after a point it really isn't playable by any reasonable metric. And I say this as a massive fan of the coop in DOS 1 and 2 which my partner and I played the hell out of.

But with 2 people each freezing the game for 10s on so many actions, and having to reload due to the targeting bug with slow loads, we spend more time frozen and reloading than playing. Before we stopped our playthrough we were apologising to each other for having to switch character. So disappointed.

Unfortunately as far as I know PS store doesn't refund anything at all

They did with Cyberpunk and even pulled it from the store temporarily.

It seems I was incorrect but I don't know if it works outside Canada:

https://www.playstation.com/en-us/support/store/ps-store-refund-request/