I might disagree with a few of Larian's choices, but I absolutely believe they are listening, and I trust that they have passion for their work and care about what they're doing.
This is a nice refrain, but to a certain extent, I wonder. They cannot be unfamiliar with the criticism levied at them across multiple games now that they drop the ball in the last parts of their games, yet it's a mistake they keep repeating. I think it would pay to be a little bit more skeptical of them.