Considering how strongly I feel about the faces presented at the moment I am skeptical if they even could create something that I like, even if they tried to add a little variance to the presets.
I mean, clearly the person/people who made the character creator have different preferences for faces than I do, hence why giving people the option to make their own is, and would have been, the right choice.
Here's a compromise that could work. (Don't know how hard it would be to implement at the moment, I don't know how customizable their engine is, but Dragon's Dogma could do it.)
An option to mix and match eyes, noses and mouths freely! Give us that at the least!
I don't like the mouths that the characters have for the most part, they don't look natural and most of the eyes have a kind of vacant look in them, but if I could take one nose from somewhere, eyes from another and mouth too, I am pretty sure I could make something out of that.