Well, to be very techincal about it;

if you create a product at the request of a 100 users, but then you only manage to provide a satisfactory experience for 5/100 users.

That means that your success rate for your product is only 5%, despite you aiming and promoting this product as extraordinary customer service to all 100.

A product with a customer successrate of 5% is a failed product.

I am sorry to say this, but the Halsin romance is a failed product no matter how it is justified.