They don't read the forum, and in particular not this sub-forum, for bug reports. In general, you're better off using this right away: https://larian.com/support/baldur-s-gate-3#modal for your bug reports!
I did that 3 weeks ago. I am still not able to play as I can't fast travel and not a single answer from them. Not even an acknowledgement that they are working on it.
