The more I think about it, there is NO SHOT the writers are satisfied with her story at the moment.
For instance; you could, hypothetically, enter Act 3, head directly to Gortash, kill him within the first 15 minutes of the final act, get Karlachs monologue and the quest log will say "We tried everything we could" BEFORE YOU EVEN ENTER THE CITY.
Larian would have to be full, top to bottom, of the most incompetent game developers possible for them to think that is ok.
hh,I never thought it that way, but is sounds completely true. Because you complete the quest by killing Gortash, not by doing anything with the heart. I think this is another proof of missing content than incopetence of the writers.
