Larian Studios Forums Baldur's Gate III Baldur's Gate III - General Collector's Edition Arrived But Not Sealed

For those in the US, what service was used to ship the CE?

Thanks!

Mine came by UPS.

And bummer, just received this note.. :-(

[img]https://imgur.com/a/82jyP81[/img]

I received this email from Larian Studios <merchstore@larian.com> today Tue, Oct 3, 2023 at 11:06 AM :
''We are reaching out to inform you that your Collector's Edition order has shipped out from our facilities, however it has been chosen for random inspection by US Customs. We do not expect any issues, but we do recognize that this may cause a further short delay in getting you your awaited shipment.
We're sorry for any additional delay this may cause and thank you for your patience while this is sorted.''

I had previously received this email on Wed, Aug 30, 10:15?AM :
''We're reaching out to let you know your order of Baldur’s Gate 3 Collector’s Edition will be arriving 2-4 weeks after its expected delivery date of August 31. We apologise for this delay and thank you for your patience!
Once your CE ships, you’ll receive an email with a tracking number so you’ll know when to expect it.''

I have yet to receive a tracking number.

I bought the game on steam as soon as it was available years ago then bought the collector's edition as soon as it was available.
I am really disapointed and hope it arrives with everything intact.

Sorry some people’s CEs were delayed! Hope you get it soon!

I received the same email....

To anyone else who received it; get ready to make a claim, to have parts, if not all, of your CE replaced.

Any time I've had a new CE box stopped for a random search at Customs, it was gutted, treated poorly (IE: damaged) and not packed properly afterwards.

Looks like Larian didn't work with the US before shipping. For that mistake, I hope Larian has a bunch of extra stock to replace these....

the American post system is well known as a shit but thats nothing to do with Larian

It actually is on Larian, fully. They did not work with the US/Canada, sent a bunch of large boxes without any notice, and now those packages are being ripped apart in search of contraband.

This would never have happened if Larian worked with the West BEFORE shipping.

i am 100% going to blame larian who has been sitting on my money for over a year just to have my physical dice missing, collectors edition massively delayed, and terrible customer support communication.

I just received a tracking number for my PC CE.

I'll update once they have an ETA, as it is currently in Ferndale, Michigan and UPS is awaiting to receive it from Artist Endeavours.

Why is West in quotes?
Who said Larian is an Asian company?
Do you not understand geography?
Why would I contact or complain to US customs?

Go back to the drawing board, bud. You failed miserably trying to start an argument here.
I feel you would be better suited for Facebook, plenty of immature arguments going on over there for you to join in with.

Eh. Best to email supportbg3@larian.com in that case, getting into arguments here will do no good for anyone. The US isn't a shipping company anyway and can't be worked with in that regard - it's a country. Larian typically uses FedEX as a vendor at least in EU and which ever partner ships overseas - possibly FedEx too I wouldn't know - but it's the shipping company that handles handovers, and countries have their own different import/export laws and regulations, that aren't "to be worked with", as pleasant as that sounds in a perfect world.

Here in norway it's very common for packages to be either scanned or opened depending on however their determining factors work to decide as such. That's not on Larian, nor Norway as a country.

Behave though, before I close the thread entirely.

Thank you, not sure what the other users issue is with what I've posted, it is all correct.

There's no need to reach out to Larian Support over this, they have already communicated what is happening. The emails will only waste their time.

Of course, US the country is not responsible for any shipping. Larian has to work with the US/Canada through the shippers.

But...

When sending anything to the US/Canada, you have paperwork (declaration forms) to fill out for US/Canadian Customs to go over during their mandatory check. Nothing to do with FedEx or the like.

If these forms have even the slightest mistake, info missing , or weren't sent with the package, Customs will need to do their thing (open it, see what was trying to get snuck past, contact the shipper, work out the issues, the package will be released and back on its way/sent back/destroyed/etc).

This is most likely what happened here; Larian did not supply the proper, if any, info to Customs for this shipment and the shipment was stopped.

If I ship a laptop from Canada to the US, I need to make sure I supply them with the correct required information. If I don't work with the US (IE: Ask US customs what is needed to get this laptop across the border without issue), my laptop will make it from my hands, into the shippers hands, stopped at the border by US Customs, I will be contacted for the required info or the package will be sent back.

BTW, my tracking number says my PC CE will arrive tomorrow. I'll update on condition tomorrow afternoon, hopefully Customs wasn't too rough with it.

EDIT: Just to add so misinformation isn't spread; you can work with countries regarding what their import/export laws are. The shipper needs to do their due diligence and reach out to the proper support (US/Canadian Customs, in this case) and ask what is required to import product into the country. It doesn't need to be "a perfect world", people just need to follow procedure.

Still says West in the exact place I typed it and where you quoted it.

Quit trying to start an argument, I'm not sure why you don't understand geography. The EU is the East, US/Canada is the West. Why you're so worked up over this? None of us have ANY clue.

Glad you've blocked me, no need to deal with your lack of comprehension now.

Well, hopefully this warning is no longer required if all parties have correctly, if belatedly, decided to disengage. But there is and was zero need to get heated or to rudely criticise each other’s geography or understanding of postal systems. And posting purely to snipe at another user and/or say you’re blocking them is also unnecessary and rude.

Let’s be civil.

Thank you, it's hard not to correct misinformation. I'm just happy it's all cleared up and the West/East warrior has hidden themselves from existence.

Moving forward, I have an update to this; my PC CE arrived.

It is in perfect condition with nothing missing. I hope everyone else will say the same when theirs arrives.