Here is the latest tweet about the latest patch. Post your problem there and anywhere else you can think of.
If they're going to completely ignore support and blame US for mods that we haven't installed. Then we need to get it through to them a different way don't we.
I'm sure they're aware of it but they just haven't figured out how to fix it yet.
Actually, you can post to the support right now and they will 1 either not respond to you or 2 respond to you saying that you have mods installed.
You can go back through the entire thread yourself and see the amount of people getting the same responses. Also this bug has been made aware of quite a few DAYS before the current patch went live. The bug doesn't just happen in Act 3. It can happen literally anywhere, it's just prominent in Act 3, and if you happen to get stuck there with no saves. Well people are currently stuck in Limbo with no REAL responses. So until I get a response that isn't about "mods" being installed on my system. I'm going to keep voicing what is happening.