The actual current support from the Larian team regarding the sheer amount of people that are having major problems with this game is insane. I am so disappointed in Larian as a company. If the reason is because people are on holidays; then that is not good enough. Many of us have worked for many different companies, and when there is deadlines and important things to do, no one goes on holidays until it's done or the deadlines are met; Programming and developing should be no different. There are forums and message boards/discord channels littered with people complaining about how the game is unplayable or broken in some aspects that are not allowing them to continue playing the product they PAID for....
This experience has left me with a very sour taste in my mouth regarding Larian.