Dext. Paladin however does have a point. The devs cannot make a game that is for everyone, they design for their own vision, take a little player feedback during EA and this is the game you have. He could have been less blunt with his statement but he is not wrong.
I look at BG3 and while I enjoy it greatly, there is much about it I do not like. I hate the character creation system as it is limited so heavily in creating your look. I hate not having options for alternate Humans and for not using the actual DND racial bonuses. I do not like not having an option to spend points or role stats. I truly hate the fact they removed Deity choice from Paladins, especially since it is large part of the Realms lore. I am not a fan of using the D4 instead of the D20 for initiative. There is more on my list but you get my point.
I have been involved in gaming professional and as a gamer for a LONG time and I understand that no one designs a game the way I want. They have to look at broader audience appeal and make choices based on their vision and what they think will sell.