It always amazes me how ready people are to defend a crap product. Would you use an airplane, a car, an x-ray or even your microwave at home with software developed according to Larians standards? Would you be like, ohh we just need to give them more time? Probably not, because by then a lot of people would have died due to a crappy development process and non-existant quality assurance.

People paid for their product, they paid 100%, they deserve a 100% working product in return. That is called work ethic. If you buy a car you won't wait for a year and 6 patches to get the air condition working and to use gears above 4, you return the car and get your money back. And don't start with "it is complex, it is not their fault". Yes, it is. 100%.