I think cutscenes can be powerful, but so often they're simply just putting npcs together talking, with no real thought to making a powerful scene. BG3 has lots of sexiness, and LOTS of cutscenes, but almost all of them are just ..there. They don't draw any real emotion out of me, they don't make go to youtube to rewatch them again, or reload my save, they don't grab me.
Meanwhile, a simple scene from Elden Ring imo, can evoke more emotion from me than really anything in BG3, and there isn't a single line of dialogue spoken, or really a totally clear explanation of what you're witnessing. You have to connect the dots, and different players might see something that others don't.
THAT's what I want in cutscenes. Not just tons of dialogue. FFXVI had 11 HOURS of cutscenes and managed to say almost nothing.
