Larian clearly listened. Sometimes they agreed. Sometimes they didn't. This could be seen through their actions, even if they didn't spell out their reasoning. And frankly, I don't blame them. There's not a lot to be gained by engaging with certain folks. You might think you're the person who would accept a simple explanation and move on, and that's fine, but there are plenty of people who aren't like that. People who will simply argue and hate and use the comments against Larian in whatever way possible.
It seems like a lot of folks have trouble understanding that it's not design by committee. It's gathering feedback so that decisions can be made by someone who isn't you. "I told them to change this already!!!?!!?" --yeah, you did. We all heard you. Larian heard you also. Thanks for the feedback, but remember, it was just feedback, not a directive.
Take His Majesty as an example. Larian changed the look, listened to feedback, and changed him back. Now, you may be thinking there are bigger things Larian should be focusing on, and *your* feedback was so much more important. But it doesn't change that Larian is clearly listening and responding via action.
Sometimes Larian listened and made a mistake by going along with the feedback. Halsin would be an example of that, in my opinion.
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Additionally, consider the sharing of so much fan art. Is that not engagement with the community? I'm sure the artists in question were thrilled to have their work seen, shared, and appreciated.
