As someone that has worked in PR and community building for a long time. I have been suggesting they look at something as simple as a monthly (or even twice a month) official update on game status and work. They do not need to respond to comments, just make basically a PR post and then move on. For devs and companies community forums quickly become a cesspool that is best avoided for mental health reasons. However a regular update will be enough to keep the majority of the community happy and feeling like they are not being ignored.
Yeah, I agree with them not checking comments/trying to reply to every comment. I also don't expect like, even scheduled regular updates (that'd be nice, though!), just a quick "hey, we see this huge thing broke and we're working on it." It's just, I think out of all of the game devs I follow with newer games receiving regular patches, Larian is the least communicative over their only social media (both the forums and Twitter) when it comes to major breaks in their game. The fact it's currently unplayable on Linux and there has not been a single announcement from them is wild to me?
Bumping this because I also want them to improve their communication/transparency, but I heard a Larian employee once said they prefer to "show, not tell" so it's not likely they will start acknowledging bugs/issues publicly. I also don't think they check these threads as there are way too many opinions to keep track of. Still, it's worth a try, thanks for taking the time to list these issues.
"Show, not tell" ought to stay for narrative decisions, not for customer service and PR when the product you're selling doesn't work... Wild. And i really hope they at least glance over the threads in their own official Feedback & Suggestions forum
