Others have posted about this but I want to add to it.
After patch 4 broke the game for players on PS5, I hoped that it would be quickly fixed. It's been weeks now, though, and not only are the issues not fixed, there has been no statement from Larian about it. It's losing you a lot of good will and I think it's only a matter of time until it becomes a scandal like Cyberpunk 2077's broken release was.
Before patch 4 I would have agreed that BG3 deserves to be GOTY, despite some performance issues in Act 3. But now it's literally unplayable once you pass a certain point, a broken product. It's like a book with the last half of the pages burned.
I think people would be much less frustrated if there was some more communication from you about it. Yes, some people will get mad, especially if you tell us it's difficult or painful to fix, but the lack of communication is getting people mad now. And I know that myself, at least, would feel a lot better about it if we knew Larian considered it a priority.
