Larian Studios Forums Baldur's Gate III Baldur's Gate III - Technical & Gameplay Problems Xbox series lost save

Hello !

I’m not the only one, multiple player have this problem.

All Xbox save are deleted when we launch the game ! Do you have any solution? Or maybe a tricks? (Auto and manual save)

Thank you for your help in advance !

Have a nice day

Bumping this topic as it needs serious attention. Lots of negative reviews on Xbox.com and posts on the Baldurs Gate 3 reddit with people encountering their saves being lost. I have put in 10 hours so far and scared to play it any more until we have official recognition of the issue from Larian and plans to fix it. From my experience on the Series X, it's crashed on me at least 10 times over the weekend, it is buggy.

Myself and my husband lost ~5 hours of progress yesterday, which is recoverable, but we're scared to keep playing if the saves are just going to get deleted. I've seen the tweet from Larian, but there is no Xbox system update and it hasn't been made clear whether 1.5.2.0 fixes this issue. Would really appreciate some more communication from Larian on this.

My Baldur's Gate 3 is broken now following their latest patch. Prior to their latest patch my save games would be deleted.

I have followed *every* troubleshooting option

My xbox is up to date Power is in sleep mode, not shut-down
Whenever I quit the game, I would make sure it doesn't go into Quick Resume
*These "fixes" (the ones they recommend following supplied by MS/Xbox) do nothing to fix the current issue of it not even launching now after a fresh install with the latest patch

Going offline doesn't fix it ?
Reducing file saves quantity for the save game issue (prior to patch 1.5.0.2) ?
Disconnecting from Larian account ?
Deleting all save data then the game then reDL ?
It's a code issue, not user.

My original Tweet following Patch 1.5.0.2 has a video now of how it "launches" (splash screen, then into a black screen, and stays idle on this black/blank screen indefinitely).
https://x.com/PopCultured4/status/1734274224137871531?s=20

I am devastated because I have lost 3x save files: 1x 6hr & 3x 10hr (I had the weekend off to play it but it was a waste of time bc progress can't be continued).

Larian Posts on this issue:
via @Cromwelp: https://x.com/Cromwelp/status/1734386944174407915?s=20
via @LarianStudios: https://x.com/larianstudios/status/1734209233955000614?s=20

Hello! The team at Xbox are aware and currently looking into this issue: https://twitter.com/XboxSupport/status/1734708439916417120

"Xbox is aware of a problem that can cause players to lose saved progress in Baldur’s Gate 3. In order to avoid this issue players should save their game and then return to the Xbox dashboard and select “Quit Game” or “Save to Quick Resume” from the game menu (Home, Game, Select, and then choose "Save to Quick Resume" or "Quit") when they finish playing. Users should not disconnect their console from the power. Users should select “shut down” from the console menu and leave their Xbox connected to power. We are working to fix this ASAP. Known issues: https://answers.microsoft.com/en-us...023/b1ac114c-7799-4946-b8f8-1c50ad5926d5 "

There's been a new update that has been released by Microsoft (A system update not a BG3 update). Though it is being met with some unclear results. People are still reporting saves being lost unfortunately but I've seen one person get their save back on a Reddit post. It's hard to tell where the issue stands right now from the perspective of Xbox support but it seems as though players are still having issues.

I've personally put my playthrough on hold for now until there's confirmation about a fix.

In addition to what Salo said, and for the sake of details, while I didn't experience saves being lost I did not use Quick Resume. Some people are mentioning that keeping saves to a minimum has been helping but I've also seen mixed results with that. (IE: Two Auto Saves, Two Quick Saves, and 2-3 Manual Saves for example. And if making a new save, then deleting one of the slots and making a new one instead of overwriting.)

Fingers crossed more news comes about the issue. I've played 10-12 hours and loved my time with it so far; I'm a bit worried and scared to continue now though.

There's lots of posts on the Baldur's Gate 3 Reddit but I've found this post to be pretty consolidating with OP providing some updates and links together: https://old.reddit.com/r/BaldursGate3/comments/18e4mq4/xbox_saves_for_baldurs_gate_3_are_being_lost/

I am done with Xbox version! Some game saves disappeared, and those that are stored on cloud can not be opened on Mac version. Great work guys!!! You rocks!!!

Hey! As TheShutterNinja mentioned, there's a new firmware update for Xbox that at the moment needs updating manually: https://larian.com/support/faqs/disappearing-save-files-xbox_109

If you update the console to the latest firmware and afterwards still experience issues with losing saves, could you let our support team know? (the firmware version should be 2921)

hi, the firmware update didnt solve the issue, i also checked on reddit a lot of ppl still having this issue after the update.

As I stated, I did all the troubleshooting, and these solutions provided so far do NOT work. And the workarounds don't provide permanent solutions - once power is lost, the saves are lost too.
(my xbox goes to sleep mode, but if we restart - soft or hard, or power shuts down, or the game crashes, those save games go away)
I couldn't update sooner because the forums are also always going down.

There is a new firmware update expected from Xbox on Monday (actual time unknown, current fw = ...2921)
this is happening to more and more of us and to expect players to do a song and dance to fix one game is ridiculous... it's really ruined my experience of what's supposed to be 2023's best GOTY

Today my problem with saving files escalated. I had a well known problem with saving files. I followed the recommendations so my xbox is up to date, I every time quit the game etc. But today when I started BG3 I was greeted with the EULA, nudity settings and video settings. Like when you first start the game. I haven't lost few save files today. I lost them all, even my campaign doesn't exist. I can't load anything, I can't continue. The game only offers me a new game. All is lost. Is there any solution?

On my Xbox I can save and load games as expected. But very often game crash on start. Also menu is without music maybe later...
Looks like BG3 on Xbox is FOTY 2023!!!

I've lost all my saves with around 60+ hours of progress (I was at Shar Temple) today.
I quick resumed the game and everything seemed fine, except I couldn't save or load the game, it was saying that there was not enough space.
I was unaware of such issue, so I decided to restart the game. And then all my saves were gone.
So now I feel extremely devastated =( I was really enjoying the game and I would really won't to continue the exact run I've been doing, but it seems to be impossible, I can't imagine replaying every little detail the same way.
Hope there is any chance to restore it, or I'm afraid I'm done =(

Since I last commented in this thread I have lost my campaign while playing on the latest patch (1.5.3.0) and the latest system update (14 Dec, OS version last four numbers are 2921). I followed every single step in the Microsoft answers guide that Larian support sent me when Larian support said it was fixed, and when I say every step I mean every step because I'm autistic, I followed that guide to the letter. Still lost my whole campaign.

I want to play the game, but it's been more than a week now and there's no indication of when a fix could be coming or how I would even know that the game is now safe to play. Larian support already told me the issue was fixed by the Microsoft update when that wasn't true, and their Twitter account hasn't talked about the issue for days. How will I know when the issue is fixed?

Yesterday lost all my save files, is there anything to do?

Hi folks
I experiment same problems with xbox series s.
The game got an update,infact the sex scene preferences as been adedd as firts launch of the configuration, plus a a couple of option menus in the custom campaign config.
My saving got lost, and plus I cannot save any progress because the game tell me to erase previous saving ,but as far as I know it's not possibile to reach the folders in the o.s. of the consolle. Thank god I had just play very few of the game , but as long as the developers don't fix the problem, I simply cannot play the game.
I'll keep looking at this topic for further updates: I hope they'll fix the problem because I was really enjoing the game!

Lost my second character in act 2. Played on previous version of game (with hot fix 14 I guess). My Xbox series s is up to date (2921). Cross saves were enabled and I was doing all the recommendations (quitting the game etc.) in addition I made only 5 saves in total (which costed me Minthara’s recruitment).
Nothing worked.
Later I was able to recover one last save. I did not know what actually helped. I was restarting Xbox, starting the game online and offline several times. And one online game start and crosssaving seems to work. I received my last save and was able to continue playing and make new saves. Still it took me a while of rebooting and restarting the game. Hope some one will be able to recover their saves too.
Still I think I will stop playing and after the problem will be 100% fixed start from the beginning cause I not received Minthara in Moon tower because I knock her out in “constant” agro mode (ridiculous!!!)

Just Lost all my saves except the two oldest in the prologue...

20h lost and yet my game and console Series X are up to date.

Please Larian, fix this quickly and communicate about it.

Has anyone lost a save while updated to the newest build on Xbox (1.5.4.0, from last night)? I'm not testing it myself because there's no way I'm being burned again after losing saves twice, but maybe someone else out there has.

I have lost my entire character (70-80hrs) today at around 3 pm. I tried logging in on two different Xbox’s to no avail. I was playing and lost power to my Xbox. When I logged back on. I had no saved character and wanted me to start a new character like I booted up the game for the first time. Very discouraging :-(. I hope there is a fix soon.

Lost my recovered saves again after the last update. Still I’ve managed to recover last save one more time with the instructions above. It took me 7-8 times to restart console, game, connect and disconnect the Wi-Fi in the settings. Also as the settings of the game was default I changed them to the settings I had when I played: 2 auto saves and cross saves is on. This time last save was recovered when I was not connected to the internet. Still it is not clear what steps helped.
Larian and Microsoft should fix this issue asap - it is like playing during early access when each update is a whipe! Tough it is not early access and the game is selling do the full price! I do not remember such a bugy release (with critical problems as deleted saves) of an AAA game for a long time.

Want to start on this game, was hoping to do so last weekend but then I heard about this game breaking bug on Digital Foundry just before I was intending to play.

To make things worse there are articles going around claiming the problem is fixed.
This from just 2 days ago.
https://www.gameleap.com/news/baldurs-gate-3-game-breaking-xbox-issue-finally-fixed

But I am reading here and Reddit that the problem is still persisting.

This game sounds like it should be pulled off of the Xbox store completely. Damaged save files make the game literally unplayable and should be treated as a completely broken product.

I lost my saves again today. :-(

No workaraound has fixed the problem for me. (BG3 and XSX Firmware up to date)

I faced the same problem. When I turn off the console (even if it's just going into sleep mode), after a while (about a couple of hours) all saves are lost and when you start the game, the license agreement appears, as when you first start the game. In total, I lost about 50 hours starting over after each such loss. And is this the game of the year?

If there is no fix for this, Larian needs to pull the game from the microsoft store.

I spent $160 on this and just lost almost 100 hours in save files.

They need to be issuing refunds and apologies instead of trying to blame microsoft.

Edit: Id like to also point out that the forum software they use is the same forum software I use on my family reunion website. Thats why it goes down when more than 5 people try to access it. So that should give you an idea how much money Larian is investing in itself.

The problem is xbox firmware and unfortunately they (xbox) haven't updated past firmware 2921 yet.
The only info we have is they are looking at it. The link for the news page re this is
https://news.xbox.com/en-us/recent-news/?_categories=insider

and the last post that acknowledges the issue is from 14th Dec. "Xbox Insider Release Notes – Alpha (2402.231212-2200)"
So it may be unlikely we'll see a fix until the New Year

(Link to Alpha Notes: https://news.xbox.com/en-us/2023/12/14/xbox-insider-release-notes-alpha-2402-231212-2200/)

Specific Quote about getting it fixed from the Article:
"Fixes to address an issue that could cause unexpected loss of saved progress in various titles."

So it's out of Larian's hands now. We *must* wait for Xbox to return from holidays.

Personally, I have lost 8x 6-10hr files that cannot progress past Act 1 (bc I need to sleep lol :p)
I am losing enthusiasm for going thru the prologue, they don't let you skip it either.


The best thing to do is, after the game saves are lost, to use the Xbox function of "Report Error"
Perhaps if they are flooded with reports of this issue they'll focus on it?
Not many people do this anyway but it could help.

It is larian who released the game on the console with this problem. It is not the “console released for the game”. If it is some specific Microsoft firmware issue larian should have been had it in mind. In such situation they should work with Microsoft together and at least be in touch with the players not lying to them that “problem is solved”.

updating the game won't help; we need to wait until xbox fixes firmware save. Something about interruptions to cloud saves. Which is silly bc it should be to hard drive imo

oh look, another 8 hour save lost.

I have now requested a refund. Larian needs to grow up and maybe hire some adults to run their company. Also, maybe some of you fanboys can stop riding them so hard they are fine with selling broken products.

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My saves disappeared twice: once mid-game on December 24 and then the next day, on December 25th.
First time the saves were gone I think I left the game paused (saved and opened the game menu, gameplay was on the background). I went away for maybe 20 or so minutes and found the inscription with something like “connection to the servers is lost”. I did’t pay much attention, opened the saves to save the progress one more time and didn’t find the saves. Ok, it was my only character and didn’t seem like such a big deal. I simply created a couple more saves (1-2 manual save and several quick ones). Spent another hour or two and called it a day.
The next day (December 25th) ALL save files were gone. It’s over 70 hours of progress.
What blows my mind is the fact there’s no overwhelming hussle about this, almost no media coverage, no enraged youtubers or at least a public apology from Larian. Shit like that happens to CDPR and the whole world would know about it in hours. But Larian for some reason think it’s okay to ship the broken product and not even let the customers know how crucial the problem is.
I encourage every player how faces this bug to let it be known everywhere possible. Larian support, Microsoft support, Twitter, Reddit, Metacritic, MS Store user reviews.
It doesn’t matter how good the game is.if you can lose all your progress basically at any moment - this has to be fixed ASAP.

Devs, put yourself in player’s shoes.
Your tens of hours in the game lost, how would you feel? Start over? There no guarantee that this wouldn’t happen again. Would you be encouraged to continue your attempts to finish the game? Would you still have respect to the people who sold you the broken product?

Same thing, issued a refund from Microsoft. There’s no telling if it would actually work since I’ve spent quite a lot of time in my playthrough, nor will it give me back my 70 hours. But if it works, at least that’ll mean I’m not funding the early access on players’ account.

Hello, I have already lost all my saves 2 times (the first was 30 hours) (the second 46 hours). I've tried your method with cross-platform saving, but it doesn't work properly. You promised that you would load the last 5 saves, but it overloads the company from the very beginning! Is there any way I can get my saves back? When can I play safely? I paid the money, but I can't enjoy the game!

Just lost about 70 hours worth of gameplay. I was literally going to get minsc saved and got off for the night. Got back on to all of my saves being deleted. I still shows there is saved data for the game on the management tab for the game but i cant play.

Just lost 160 hours of gameplay on Series X (yes, I’ve been playing A LOT—too much, really.) Needless to say, I’m a bit miffed about the whole thing. Tried different things to get the saves back but no luck. Probably not gonna play it until it definitely gets fixed and even then I may not return to it. Guess I gotta go do something else now. Like go outside or see people or something dumb like that.

I tried every "trick" / "workaround" - nothing works. Not even going Offline to try and keep the save on local storage - it resets as soon as it detects online connection (which is needed for updates, purchases, online games, etc) which is a ridiculous option anyway to stay offline for just one game. Xbox seem to be on holidays now too so we're unlikely to resolve this until they update firmware that addresses this specific issue.

xbox series x firmware still sitting on 2921
bg3 now at 1.5.4

Just wanted to say thanks you guys from Larian for releasing this broken mess after 3 extra months of development.
I just lost all my save data with 55h of progress and i don't even know when this wonderful bug will be ever fixed.
Larian pointing at microsoft, but guess what? You could just playtested your game before release, but still you decided to release it broken, take xbox-players money and go on holiday vacation without hotfix.
Thank you guys!

40h wasted. Furthermore - I can't even start a new game, because can't save it. Delete some saves it was said - but I can't see any of my previous saves. So game in fact is locked for me. Hope you'll fix it ASAP

I created a forum account specifically to add my voice here, as I have had the same issue with saves disappearing. This is not a matter of a few broken quest flags; saving is a core feature of functional SOFTWARE, let alone a GAME. I'm sorry Larian team, but it's your responsibility to find and address the "weird edge cases" , as one of your devs put it, that affect basic functionality. Refund requested and hopefully soon to be approved.

I agree. I sadly decided to restart despite losing 45 hours of progress. I have since discovered I cannot start a new game because the game crashes instantly.

Look, I understand it’s the holidays and they are taking time off. And I get it’s not the biggest studio. But this is a priority. People spent a lot of time and money on this, and now it’s gone, and for many can’t even be played. This was my one week off of the year and I was so excited to play this game.

I wanted to point out that after the save issue I was able to keep my save intact when not syncing but now my game is completely busted, I implore you Larian Studios to please make this a bigger known issue and push xbox to fix this issue more than you already have. Microsoft In my opinon, and this is my opinion seem to be fine with broken products or features lately it's almost like Bethesda owns them instead of the other way around. So someone suggested to me that uninstalling the game and reinstalling should fix it so I'm trying it but I'm nearly into act 3 and if this doesn't work I will be unable to progress until this issue is fixed like many others. I love this game and the atmosphere it has, the charm and the appeal. It feels rewarding to play it. I understand that people are frustrated but it's the holidays and you guys have been working on this game for 6+ years and it was a breakout hit for gaming. I just want to know that there is actually a estimate for when this should be fixed and I was hoping if it's not soon if taking it down from the MS store until the glitch is fixed is something that is discussed. I understand it will end up being a loss in income on the xbox version but if this game breaking bug affects people it'll leave a distaste in everyone's mouth if it isn't taken care of or even addressed there is very little to no media coverage of the issue.

~ Sincerely Liquidmott.

Due to the problem with saves disappearing, I enabled cross-saves as recommended by larian support. My saves were synchronized with the network, this was confirmed when saving and on the save loading screen the corresponding icons were visible for the last five saves.
Today I lost all my saves again and ended up at the initial game startup screen. The problem is that saves from the network are not loaded into the game. I tried turning off the Internet, connecting again, rebooting and changing the account on the xbox and enabling cross-saving again on both the old account and the new one. I also created a new character, and tried to load the save on the creation screen, but it was empty.

Update, uninstalling and reinstalling the game did not work, deleting local saved data did not work, being on the current versions haven't work hard restarting my console did not work. game is busted and dead in the water. it kicks me out to the home screen after the nvidia gameworks screen. Larian when you get back from holidays there needs to be a twitter post regarding this issue as the last one was supposed to be announcing that it has been fixed.

I'm next person who lost 40h Save... Not going back until it's repair.
Also - you should add option "start with 8 level" So people who lost data may speedrun to pointa where they ended.

Hey,
I started my Xbox this morning and I saw that I had just one backup file left... This afternoon, I had just nothing left..! 50 hours vanished.

I tried absolutely everything, but nothing worked. For the moment, I can't start again because I'm afraid I could loose everyhting another time, and I really wish to get back MY own game.

Thanks for your help !

Ugh I don’t even play on Xbox but this is, like, REALLY egregious. They shouldn’t have released it if it wasn’t ready.

Hi all! Unfortunately I also encountered loss of saves. Can anyone guess if these saves are gone forever, or if future patches will allow them to be restored? My console shows that the save size is only 4 kilobytes, and it makes me incredibly sad that I will not be able to continue my playthrough story and will be forced to start another playthrough or reconstruct the details of the original playthrough in tens of hours

I would assume your save file is no longer on the cloud, but I can’t say for certain I was lucky enough not to lose my save file but I can’t boot up the game at all so I can’t play the one game I want to until the issue has been fixed.

I also lost a save file. In my case it was just 8 hours, but very frustrating. I have been waiting for a fix since then. Two weeks now. So annoying since I bought the game on launch day and I was hooked on it.

Last time there was a massive gamebreaking problem, they took about a month to fix it. I took a break from the game for that month. They’ll get to it after the holidays I’m sure.

Hi, i lost 150 hours save and another 50 hours save

Have a good day

AS OF 30/12/2023, XBOX SAVES ARE STILL BUST (YES, I AM SHOUTING).

Will not waste any more time on this game until the save game has been fixed.

FIX IT!

After playing around 30 hours on Series S, last night when I started the game It wouldn't open. The logos were taking a long time to load, and after 1 hour waiting, when I got to the starting screen It was as If I was opening the game for the First time (everything keeps taking so long to load, even to click on something... and the only option is starting a New game).
I tried to start the game with another profile and It worked Just Fine, so the problem has to do with my profile data, but when I try to delete the data (just locally or also with the cloud save) it won't work, it just stays there.

Sad, but wishing everyone a happy New year.

I’m only 16 hours in and haven’t lost any saves (yet). But I got to a point where the game wouldn’t start and the Larian logo in the beginning moved extremely slow. We talking maybe one frame every 20 seconds.
I had to do a restart of the Xbox and the the game would start but it told me to make a choice between a local save or Microsoft cloud save.
The local save was from right when I started the game just now and the cloud save was from when I exited the game last time.
It worked but I had to restart the console every time I wanted to play. Otherwise the game would start. So I decided to wait for a patch.
Also this bug effects some of my other games and the console itself. MSFS 2020 froze at the title screen and when I did a restart the console froze at the Xbox logo.
Had to do a hart reset and pull the plug to make it working again. Very scary if the console is affected.

Just chiming in to keep this visible. I killed Orin last night, so I was getting pretty close to the end of the campaign. Logged in this morning to find my entire campaign is gone. It's not just a few lost saves or a few hours of progress, it's the whole campaign and all associated saves just gone as if I'd just installed the game.

Here's hoping I get it back eventually.

Hello all, sharing this information here as well:

We’re aware that there is a save issue on Xbox that continues to linger throughout the holidays. It occurs when exiting the game after saving. The game thinks the save was successful but due to a firmware issue, the save file is not fully committed to disk yet.

Microsoft is aware of the issue and is working on it but obviously during the holidays everyone is working at lower capacity so it may take a while before a proper fix becomes available.

For the time being we can offer a work-around via the Larian cross-save system.

1. Create a Larian account at https://larian.com/account.
2. Go to the options menu from the main menu. Under gameplay, activate cross-saves, linking your Larian and Xbox accounts.
3. From now on, your last 5 saves will automatically be uploaded to the larian servers. It is important that you do not exit the game before the upload is finished. The upload is finished when the message “Syncing cloud save” is no longer visible.
4. If the firmware bug occurs, you will need to re-activate the cross-save functionality in the options screen. This will give you access to the save games that were successfully uploaded.

We will make this process more fluid and extend the number of save games that get uploaded in the coming days.

We completely understand that losing progress is frustrating, and unacceptable. We’re doing everything we can to ensure this problem - which we understand is unique - is resolved as quickly as possible, and we’ll keep you up to date with progress.

Sorry to hear that. Did you have cross save enabled ?

Savings that were made without a larian account definitely cannot be returned? Or even after the fix, just start a new game?

Hello

Even with cross-save activated, I lost my saves, how do I recover them on Xbox?

the save is not lost, 1-2 hours, it is wiped, like never happanned. How is this possible in 2024? No reply on tickets opened, this is horrible customer service...

I have more than 200 in the game. Once 22 hour, than 5 now everything since 14th of december is wiped off clean....

but it does not work, i cant even check on pc whether my xbox saves are exsist

This is like turn on, turn off maybe it works

Maybe you should try disconnecting your Larian account from your Xbox (from the Larian website). Then you log back in on your Xbox. Maybe it will work? (apologies for my writing but I don't speak English, I hope it will be understandable

How would this be possible if the game won't let me in?

I still have my saved data from my save file so the game just crashes constantly at the start up screen.

So this game is currently unplayable.

I have used every method they claim protects your saves. Still lose every save.

Their support team refuses to even acknowledge that this is a problem. They have done zero work to resolve it.

This should be illegal. Especially since they knew this was an issue prior to launch and lied about it.

I hope everyone at this studio ends up homeless and selling their children for food.

Because larian studios is a shit form that doesn’t know wtf a temp folder is.

If you had cross-saving enabled, then to initialize loading saves from the cloud you need to do the following: 1. On the game icon, click “Manage games and add-ons” and delete and clear everything that is there. 2. Restart xbox through the menu "General - Power - Restart". 3. Restart the game and enable cross-platform saving again. 4. Start creating a new character and go to the menu, you will see a message in red text that synchronization is in progress. All you have to do is wait for the last save to load from the cloud.

The sequence of actions is described in great detail and correctly. In my case, however, I still had to reset the console to its factory state in order for the game to start at all. I restored the saves in just this way. However, the next day, all my saves were deleted again, and this time, apparently, even from the Larian cloud. Since they are no longer downloaded to the console after synchronization. My recommendation is not to try to start playing until the game is out of beta. This terrible experience is not worth it.

My 2c, in case it helps someone:

First playthrough. No save problems so far. Enabled cross-saves as suggested by Larian. Five last games are synchronized (white icon).

After a save, 35h in, we saw that only one game, the latest one, was synchronized (white icon). The other games were not. This was the first time it happened.

Without quitting, we did the following:

- Deleted all old games, keep the newest 6 or 7 (we had around 15 in total).
- Disable cross saves. Press B to go back to the main menu (this seems to be needed for the option change to register, although I can't be sure). Wait a couple of seconds.
- Confirm (via Load menu) that the saves are no longer synchronized (no white icons).
- Re-enable cross saves.
- Wait for the sync to finish.
- Confirm 5 saves are OK again (white icons).

I don't know if something worse will happen in the future but the above experience reassured us a bit. Until a proper fix is issued, I would suggest checking sync status after every save.

Hope it helps.

EDIT: Happened twice already. Above solution worked again to keep the games safe (although I've haven't yet seen any games simply vanish from the list, I only see them get progressively unsynced).

My synced saves keep decreasing by one every time I save, until only the last one is left. So I toggle the cross save option off and on to resync everything.

1 more with the same problem. 30 hours lots. Was loving the game, now I just wnat my refund....

Complementing my last post. Only after it I discovered all these countermeasures. Larian acted in bad faith. If you really cared about players, you would put a warning about how to avoid it on the game's start screen. You lie when you say you are worried with the players. Disgust.

I lost all saves maybe about 5 times, maybe even more times. In fact, only one things keep me is cross-save. It doesn't renew last 5 saves, but only 2. However it helped. It doesnt mean this isn't big issue, it is big issue.

Just curious: have you followed the steps above to keep your games in sync with the Larian servers? And couldn't you restore them from the servers? I'm trying to understand if their workaround works or not.

I just learned about the steps after I lost the save game. Thats my critict, if Larian really cared about the players, they would insert a warning about the bug when the game start.

Hello!

Sharing this from Xbox:

"An Xbox System Update will be rolling out from today (16/01/2024) to address the Save Game issue on Baldur's Gate 3. You can manually update your console via the Settings or it will roll out to your console within the next week."

Thanks. I presume most folks who read this thread are already aware of this update. I applied it as soon as it came out yesterday, still waiting to see how it fares. Can you provide any information as to the technical reasons for the bug? Is it related to the infinite save file size issue? The Release Notes from Microsoft don't mention anything even remotely on topic.

Also, am I the only one regularly getting "504 Gateway Timeout" errors when trying to post (or even read) in this forum?

Thanks.

I lost a lot of time waiting for game that works as other games on Xbox. Over a month from release and based on change logs it looks like problem is not solved yet. They released buggy game to steal our money before Christmas.
No I am waiting for refund.

state to 24/01/2024 - after my xbox automatically updated to last system version I lost my saves for the FIRST TIME (ofc they fix an issue I see it clear lol). It's sad that you weren't able to check this update by yourself in Larian, I think microsoft did a bad issues job((( I played since 4 or 5 Jan, and have no problems with game or saves, except some crushes, but after update it happened immediately. When I receive an in-game message about cross-savings I turned it on just for case and it saved my 80hour-campain, but now I am so scared to play I literally stunned.

I just fall in to this game, spending all my free time in here which I don't have so many...BG3 literally cured my years of gaming impotence and I feel the joy of gaming again like I did years ago. so I was so upset about it((

I really hope this issue is what you at Larian are working on now and you haven't forgotten about xbox players because there is no worse bug in a game than not being able to play it.

Thank you.


I also regularly see 504 gateway problem, so maybe some hosting issues...

My problem is exactly this, I don't just lose saves, all my settings completely fly off, and this has already happened twice after the update was installed, which Microsoft shouted that everything was fixed.

Every day, yesterday's synchronized saves just disappear from me, and are downloaded again from Larion's account, I do not know how to play like this.

It starts to seem to me that there is some kind of problem with syncing with the Xbox cloud, because when loading, the screen with the sync bar disappears too quickly, literally in half a second.

Do you find any solution? I am looking for any possible help.
God I love this game...

Hello, I'm here to share my experience. I lost my save at the end of December (I was at the start of act 3). I started a game again, keeping only 6 save files that I systematically synchronized (sometimes they didn't do it automatically, so I had to change the options to disable and then re-enable the crossplatform). I finished the game last night with the constant fear of losing my adventure, but I finally finished it. Courage to those who lost their saves and thanks to the Larian team for this absolutely incredible game (but whose save bug gave me my first gray hairs)

It is very unfortunate to realize that you did not check the news and the latest update from Microsoft, but simply reposted it and assured us that everything had been fixed. I open your eyes - NOTHING HAS CHANGED! It's been 50 days since the game was released on Xbox, and it's still unplayable. It's funny that you blame Microsoft for everything, but only your game has such problems on the console. Game of the year? Just not in my world.

They still did not fixed this issue???
Customer support for this Xbox port is terrible.

Hey, everybody. I was hoping the problem with saves would get past me. I've been playing since December. Everything was fine. But on January 27th my saves evaporated. Only saves from January 20 are loaded from the cloud. Dozens of hours of progress just disappeared. I'm really upset. This has not happened to me since S.T.A.L.K.E.R. in 2008, but then there was an opportunity to just download someone else's saves. Here even such an option is not allowed. I really want to make a refund and go download the pirate version on the PC. 3 months the problem with saves and nothing solved.

Well, just lost my 98h save after crash, cross-save was turned on, was thinking it works as expected with all that "game is syncing etc etc". System software and game itself was up to date. No reply from support and honestly not expecting anyone to help at this point.
Maybe quick resume is the issue, dunno.

I got a response from larian support.
It turns out that the patch that fixes everything was released on the 16th. And even if I installed it manually, it should have been up until the 23rd.
BUT I LOST SAVES BETWEEN JANUARY 24TH AND JANUARY 27TH. RIGHT AFTER ALL THE PATCHES.
Amazing yes? Where are my saves in the larian cloud? Why is the last save there from January 20 and not January 24?

It just happened to me, too.

Turned on xbox and all local saves are gone. I thought it would be ok because every save is sent to Larian servers, but for some reason the last save available to me is dated Jan 27th.
Lost about 30 hours of progress, which I definitely don't want to replay.
Just lost all interest in continuing the compaign.

Both Xbox and BG3 are up to date.
WTF

Same happened to me today. Lost all my saves. 100+ hours wasted...
My game and console are up to date. So, bug is still NOT fixed in february.