Larian Studios Forums Baldur's Gate III Baldur's Gate III - Suggestions & Feedback Writing and Shadowheart's Big Act 2 Moment

When arriving at the Nightsong, it is revealed that you have found not a relic, but a woman has been trapped for over 100 years.
This person appears to be manifestly a victim and speaks truth to Shadowheart regarding the nature of Shar and the Sharran tradition.

At this point, Shadowheart's aim is to murder this woman, and we may either trust Shadowheart to spare her or try to talk her down.

In my playthrough, the game's writing has consistently shown that Shadowheart is a zealot obsessed with Sharran tradition and becoming a Dark Justiciar. She has demonstrated little doubt or hesitation on her part and, as a result, we have absolutely no reason to think that she will instinctively show mercy, find benevolence or think about the big picture here.

So, on a 'good' playthrough, the logical choice would be to gently try to get her to snap out of it. Here, even the gentlest of persuasion results in her immediately committing a jarring 180 from your established friendship into threatening to murder you on the spot.

The alternative is to trust her - which is absurd, given what we've been shown thus far - the outcomes of which are:
A) She kills the Nightsong, which would have been the obvious outcome that a 'good' hero would have tried to prevent.
B) She spares the Nightsong, which flies in the face of essentially all of her writing up to this point.

I could accept that perhaps there was some dialog option which I was never shown that could have explained this scenario better, but the fact is: if I never saw it, then the writing failed in that sense as well.

As such, my suggestion: Please rework the dialog options and Shadowheart's responses to them in this sequence to make the potential transition from zealot to apostate more believable.