Well said, on all points (and especially the last one).
And to be clear, I do love the *concept* of the DU, and have said in the past that this concept is one of the (very, very few) truly good things to come out of this game. But I want my Bright, Shining Light Urge.
I just about to finish my Durge playthrough and tbh, she is the most heroic and good character, I made so far. You start with some ... problems, but apart from one scene, you are in control, how you handle it. I can understand though, how people can find it too dark - I mean, that whole questline, with or without the Durge, is pretty dark. I love that, because I love dark fantasy and horror, but friends of mine for example can't play Durge and very nearly did quit the game during the abandoned village in act 2 (House of Healing) and later during the above mentioned quest.
The game has very dark undertones and that is ok for me.
I must say, I critizie here, but I love the game, really. I'm very invested. But because I am and Larian still is taking suggestions, I hope that some things might be changed or build upon.