If you had cross-saving enabled, then to initialize loading saves from the cloud you need to do the following: 1. On the game icon, click “Manage games and add-ons” and delete and clear everything that is there. 2. Restart xbox through the menu "General - Power - Restart". 3. Restart the game and enable cross-platform saving again. 4. Start creating a new character and go to the menu, you will see a message in red text that synchronization is in progress. All you have to do is wait for the last save to load from the cloud.
