The fundamental problem when you try to please everyone, and be everything at once. You end up with something that's not great for anyone.
You can't make a CRPG that has a ruleset, and then just lets you ignore it. Or you can, but that will only appeal to casual gamers who weren't looking for a tactical challenge to begin with. And the same casual gamers are still frustrated if the game suddenly makes you fight a tough encounter where you actually need to understand and play by the D&D rules.
That's why difficulty settings exist. But the lines are too blurred. Honor mode is full of cheesy exploits that make it easy. And players are still complaining Easy is too hard. The difficulty settings aren't doing their job right and that's because Larian seem to be confused themselves whether they are making a D&D game, or a puzzle game.
