So, three patches and 7 hotfixes have been released since this was broken, and this issue has not been fixed.
This leads me to wonder, with genuine general curiosity: when a studio moves from development to support for a game, do they bring in contractors to troubleshoot things while the main workforce begins developing a new game? I ask, because my support encounters indicate no familiarity with the game. This might explain why such a fundamental mechanical issue has not been fixed, while many non gameplay issues have been addressed.
