It's true that Larian seems to be in an in-between situation which doesn't give confidence in the future. They fix bugs and add small storytelling elements. But in the end, we especially expect more depth to the game with new quests and expansions. The rest could be left to the community, if they agree to that.
Finally, the games that remained in the memory are those like Witcher 3, where the quality of writing and the quality of the expansions left an incredible experience, or some games like Neverwinter the community was able to improve. Here, we don't really know where Larian wants to go, hence the current frustration. Especially since it's actually been 3 and a half years since the game was released. Don't forget the pre-launch. They are still fixing bugs which add to the bugs and they are adding unnecessary things (kisses for example) believing that this pleases the community.
In my opinion, Larian is at the crossroads on his game. And they should now communicate on the future of the game and the franchise.
